Add other sympatico.ca email addresses to existing Webmail - External Account Authentication Failure

[TorontoVP]

Hello,

In the older version of Webmail I could add my other Sympatico email addresses on the left hand column under the main email account. Now in the new version of Webmail the other Sympatico email accounts have disappeared. How do I get access to them in the new version. One cannot use the "Import email account" under Mail Settings, as that is for use in an email software not web based email. Is that correct?

Why doesn't Bell fully test out the new version to make sure that all of the main basic features working in the older version are brought over to the new version successfully,  before releasing it to the public!!!

Sincerely.

[DKG]

Any Updates??

Re: Same error message / issues with existing sympatico accounts since conversion day last weekend.   Have been periodically "rechecking"  Settings>Mail>Import email account settings, with no luck. Frustrating having to sign out and back in to access what was conveniently there. Also lost the ability to efficiently manage emails  with in the three addresses i.e. copy and moving between etc. Not impressed. Reading the contributions, Bell's tech team are aware of the issues. I wonder  Bell - has the issue been escalated by the front line team? 

[madashell]

Have tried many, many, many times to import my other email addresses.  Have tried to do what bell says,  IT DOES NOT WORK!!!!!!   Even reentering the advanced settings DOES NOT WORK!!!!!   Bell, when are you going to fix this.  I am very, very, very ticked off.

[ConfusedOne]

I am in the same boat, and it still doesn't work. Definitely a "my first web site" attempt. Any idea when this will get fixed?

[ConfusedOne]

I continue to have the same problem.  Has anyone seen any evidence of Bell fixing this issue?

[Pj]

Not a hint... This is really getting annoying... And for this service we pay a premium???
I guess it's pointless to try and get any help on the phone, huh?

[ConfusedOne]

I asked Bell on Chat if they have made any progress on fixing this issue. The answer:  they are working on it.  I have an issue that has gone to escalation twice.  I asked again.  He assured me that the escalation team would get back to me in 2-3 hours.....I think that's the new comedy routine.

[DKG]

MT_User (Bell_Employee)

Issue is still outstanding (for many of us it seems).

Is it being worked on? Has it been escalated?  Will there be any communication from Bell on this issue?

Not impressed with this upgrade nor Bell's handling of raised concerns.

Advise please.

[User82]

Two of our family can only access their long-established Bell email accounts by going thru Google's gmail. Not only do Bell's instructions under Settings>Mail> produce nothing but errors, it seems clear that import would convert their personal accounts into sub-accounts of mine: the only account Bell bothered to bring into webmail.  IMHO webmail should never have been introduced until it could serve every existing user.

[User82]

And here it is April, and still there is no Official Word on how we mere users can re-establish the various other email accounts our families had long ago established and had running with Bell.

[Pj]

and yet Bell continues to take our money AND increase rates.... 🤔

[CanadaNorth]

External account authentication failure

I just tried to get to my second email account located at bell.net and received the failure message.My primary account at sympatico.ca work fine.  Using Firefox, current version.  Called the tech line but they were not able to help.  Has anyone found a solution to this?

I wanted to block some URLs due to stolen IDs.

[Wilson]

My secondary email account appears on the left pane. When I click it I get an Authentication Failure. The problem has been reported and I have a new ticket but it has not been fixed since inception of the new webmail.

How do I get this resolved?

[Beelzebobby]

Here it is May 19 2022 - a full FIVE MONTHS after this issue was first reported in January and nothing has been fixed. I can't do anything with my attached email addresses. I can't delete external addresses from my profile that I no longer need. I can't access any Bell sub-mailboxes because I get an authentication error. And Bell has known about this all along? Why am I paying Bell for this? And forget about chat - its disabled currently. No email address to contact. Call support? You'd have to be desperate enough to wait for an hour to talk to someone. So I come on this forum, the only other support option, and find out Bell has known about this issue since January??? There is literally no excuse for it. We've starting planning transitioning our services away from Bell. Enough is enough. 

[BellPatricia]

Hi there @Beelzebobby. Thanks for your post, and welcome to the Bell Community. We're sad to hear you are thinking of leaving us!

Check out this thread Email password issues - Invalid Credentialswhere we have posted tips on on resolving authentication errors.

Let the Community know if you run into any more trouble.

- Patricia 

[Beelzebobby]

This issue us still unresolved. To summarize, when accessing email via Bell.net, I cannot open any of the email accounts attached to my main email address, I get the error "External account authentication failure." I tried clearing the cache as suggested in the referenced forum topic, but it didn't help. I also opened Bell.net in Chrome, and I get the same error.  

This error message comes up when trying access ANY of my attached accounts. And they are not 'external,' they were created from scratch on my Bell email account. However one attached account that was added to a smart phone still works on that phone, otherwise we'd have no access to those emails at all. There are other attached accounts that I have no access to at all, but fortunately they're not critical.

It's clear to me that if the password were the problem, we wouldn't get emails on the phone. Looking through this forum topic, this specific issue has been raised for months yet appears to remain unresolved. And I can't use Outlook at all, because every time I do, it locks my account instantly. That's a separate issue, and I have a ticket open with 2nd level for that. But I mention it because right now, I rely on web mail, and it's not fully functional. I'd open a ticket for this but I know it means at least an hour on the phone, first waiting for someone to pick up the call, and then a half hour trying to explain the problem to a tech who will tell me to try everything I've already tried.