Backup function missing from Bell Home Hub 3000/4000

riggor9999
Contributor II

I just upgraded from HH3000 to HH4000.  After I did all my config, the HH3000 had a BACKUP and RESTORE  button/function to save my config. This is obviously needed if you have to factory reset or get a new HH3000 ... you could RESTORE/upload your saved settings. Now, after configuring and setting up my HH4000 ... the BACKUP/RESTORE button/functionality is missing.

Again - in case the HH4000 router needs to be factory reset or replaced, all my settings would be lost and I would have to configure/set up each screen/function from scratch ... with no ability to RESTORE/upload saved configuration.

I am correct? or am I missing something?

If I am correct ... how do we get the BACKUP/RESTORE functionality added to the HH4000?

 

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dks
Community All-Star
Community All-Star

It should also be mentioned that Bell does not write the hub software alone. I believe the manufacturer, Sagemcom, is also involved. Saying that Bell should do this or that and do it immediately, is not reasonable. 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

First, Bell or anyone else dictates specs and functionality to OEMs. This function is a standard function in previous Bell routers and any other 3rd party router. Secondly, no one said anything immediately. This thread is well over two years old, and I specifically asked how to escalate and how to get that functionality back.

This topic is really dead. Standard functionality has been removed, and to date is not being returned.

dks
Community All-Star
Community All-Star

I understand what you are saying. In truth, we have little or no input into getting what we want from Bell. @WelshTerrier 's comment is about as good as it gets. 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

Retiredandbored
Valued Contributor

I too am late to the party, but I last was on bell on  Bell hh2000, and my father in law had a 1000, then 2000.

I last was with bell in 2022, when I moved to where they didn't have internet, nothing at all, ad I went Cogeco.

I went to Bell when they installed fibe in our neighbourhood, part of the government supported extension to rural areas, a partnership, which Bell dropped completing a while back.  In our area in Northumberland county, there are fibe conduits poking up all over the county, waiting for Bell to do the next step, and bundled fibre on poles waiting to go up side streets.

That aside, I am currently trying to play with setting back up my own internal network with primarily ethernet, which I am more than skilled in with a few boxes of at 6 cable, jacks, switches, and was planning to move everything up to WIFI 6 or above on my own router, and a seperate internal private network, for the Internet of Things, on its on channel placed a distance away from the primary wifi channel on 2.4 which I don't use much anyway.  A couple of extenders, as I don't need mesh.  Why, just because I have always done this.

Well, I learn here that Bell and Sagecom, (some will say it is Sagecom that dictates these changes, but Sagecom builds many different products all around the worl