Bell Fibe 1Gbps slow on windows 11 PC. (Only gets up to 68Mbps)

[BraveHoneyBadger]

Bell's own test is as follows:

  Download Upload Latency

Network to modem	1069 Mbps	808 Mbps	2ms
Network to device	31 Mbps	84 Mbps	9ms

Best I've got on this PC was 68Mbps download.

On my iPhone however I get 300 - 350 Mbps.

• Windows 11, fresh install

• All drivers up to date, including modem

• Tried ethernet and Wifi (Same result)

• No abnormal settings on router

• Just replaced the router.  They gave me another 3000 Homehub after unable to help over the phone.

Anyone know what's going on?

[BellPatricia · Accepted solution]

Hi there @BraveHoneyBadger. Thanks for your post and welcome to the Bell Community.

Based on the speed test results you shared above it appears that you are getting the correct speed up to the modem. Your device has various factors that can impact receiving the speeds you are expecting.

How many devices are connected in your home, and are any other wired/wireless devices experiencing slow Internet speeds?

Just to clarify, are you using a third party router or connected using a VPN?

• If you are, can you please turn off the VPN and also test by connecting your computer directly to the Home Hub 3000 via Ethernet.
• If you are already connected directly to the modem can you test out a different Ethernet port/cord?

We also recommend using our Virtual repair tool when you experience any trouble. It detects and fixes many issues, reboots your equipment and will optimize your service too.

Let the Community know how everything goes.

- Patricia