Bell Wireless Internet - SIM card issue

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RMar
Contributor II

‎07-01-2022 08:50 AM - last edited on ‎03-27-2025 12:56 PM by

We use wireless at our summer property, clear access to the tower and it worked very well last summer. This year, it’s been terrible. Internet constantly drops and I have to reset both the modem and antenna multiple times before it works again, only to repeat the process over and over. I am paying over $100/month for this service and it has gone completely to the dogs. I have talked to support and have followed their instructions - unplug antennae power, wait 30 seconds, unplug modem, wait 30 seconds. Plug antenna then modem back in. I have to do this multiple times to get it to work and it goes down again indiscriminately. What is going on with this?

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Mitch Bradley
Contributor
In response to dks

‎03-17-2025 09:14 AM - last edited on ‎03-17-2025 09:19 AM by

Loss of rural wireless internet signal at least twice daily. The service works well until a signal is lost, the loss of signal appears to last approximately 10 minutes.  Are there settings that can be adjusted to eliminate this signal loss?

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dks
Community All-Star
Community All-Star
In response to Mitch Bradley

‎03-17-2025 11:39 AM

Thanks for your question. Unfortunately there are no settings to change which will improve connectivity after loss of signal. 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
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