Client Devices show as 'Pod' Connected

[dnaman]

Hi All,

When logging into my Home Hub 3000 router admin console, I go to check the connected devices. I see a bunch of clients and under the 'Network' column it shows as 'Pod' meaning pod connected. The status is Connected.

However, I dont have any pods! I used to have them but they didnt work so i returned them..3 years ago.

Those same devices I see connected on a different network within my house so anyone know why they are showing up in my Bell network as connected via pod? False reporting? thx in advance

[KateM]

The bell tech support, while nice, offered no solution. I offered to send a screen shot but they said they had no way of receiving one. (Which I sort of get, but isn't helful).  What if someone has connected to my network? We are always being told to be digitally careful - this is what has me worried. 

[Vanadiel]

Can't see the pictures, but is it the blue icon of a pod that says "pod connected" at the very bottom, like in the screenshot someone posted on the first page of this thread?

[KateM]

Exactly like @Boomboy64's post - identical pod issue

[Vanadiel]

ok, so that icon is the legend to explain what the icon means. If you look at all your connected devices, only those who are connected by pod will have that icon added to their device name, like in the first picture posted in this thread.

If none of your connected device names have that pod icon in the bottom right corner of their name tag, none of them are connected by pod.

[KateM]

Thank you so much for your reply - that is a really unhelpful webpage!!  Your reply makes sense.  Much appreciated!

[Vanadiel]

Your welcome, and I do agree they could have made this slightly more user friendly to avoid confusion.

[CanuckOO]

I have exactly the same problem/issue and this is the third Home Hub 300 that has been installed after the previous two failed to connect to the Internet (Bell Fibe). I also once had a hub but returned it after a week because it did not improve my wi-fi signal anywhere it was plugged in. All together the wi-fi signal is very disappointing. Bell should be offering abetter modem.

I also have another issue where the Home Hub 3000 doesn't recognise the assigned name of devices and only provides  an IP address and Mac address both pretty useless in identifying connected devices.

[Citecell]

Hi there the same thing happened with our 7 year old hub 3000 that internet will come and go I ...it was nerve racking

I suspected 4 pods showing on my wifi bellboard that I don't and never possessed,   turning off the wifi connection like 3 times a day or more .....so we received the new hub 3000 last week for the first time no interuption on YouTube or Dysney Netflix.... But my worst fear happened today while I was writing to you the page frozen I went to see my wifi and it's written "connected without  internet?!? Like the several years before....and as I expected a first pod appear  linked to a the device on the  connected screen ....  So I think there s a neighbour or hacker messing up with us .. you investigation 

[Citecell]

Hello it's me again , sorry about the miss display this is what happens when internet cut off like 4 times. I have to log in and load  there was a message I'm red "error  can't be" done or I couldn't see my previous attachments

This a case for an investigation 

[CanuckOO · Accepted solution]

I don't have any answers to the pod mystery but I can tell you I managed to get Bell to replace the Home Hub 3000 with  the latest Giga Hub. Very fast but also experienced loss of internet signal quite often. Very knowledgeable Bell techie eventually was assigned. He was initially stumped then he looked at security, anti virus software I had loaded (Norton). I run up-to-date Windows 11 with all drivers up to date. His answer get rid of Norton. Windows Security under windows 11 is quite adequate. Also looked at network cards I was using and suggested a more up to date dongle. Since then no issues my download speed is consistently around 56 mbps  and has peaked at 98mbps. If I use a 6G gongle it will run at 270mbps and up. I don't need that. Bottom line you don't need two levels of anti virus checking every packet you receive. 

[Citecell]

We have the same problem for many years seing pods that we never had never never  ...and causing probably the reason why we will lost the  internet connection from 2 to 20 times) day  over 7 years . .and no one at Bell seems to help it understand except last year  one technicien from support team kast year  said he saw a second B1 and the line cut he never called back ?!?and most recently another tech support suggest to change our hub 3000 for a new one ...so being conscious that maybe the reason we keep losing wifi seing the error message wifi connected with no internet . I change  the user name and password of Bell wifi and after working great for a week we finally see movies series in on shot  the same day . filling internet documents or forms without being cut off ...and start all over again and again but as I expected we started to lose the network and my worst fear became true... There was pods in our devices and as I mention being customer since 2002 and I did work for bell store (espace Bell Dorval ) from 2001 to 2011  as sales clerk to manager and administrator ... And I never possessed a single pod. Si I am pretty sure someone using it hating illegally our plan without permissions . . It's just so sad that no one at Bell take this matter seriously  .. I hope you can prove me wrong. . and help resolve this shady pattern that took away what we supposed to pay for to enjoy in all security and protection 

Ross

[dks]

Thank you for your concern. It is highly unlikely that your system is being hacked, especially when you have to have wireless security set up as part of any logging in. However, I suggest you remove any internet security and antivirus programs beyond Microsoft's own security. See if that makes a difference. There are many other reasons for intermittent wireless connections including 

• the distance between the modem and the device is too great. 
• there are technical issues causing the symptoms you are seeing. 

I suggest you try the Virtual Repair Tool found here and let us know the results. 

[Vanadiel]

When this happens, check the modem display for error codes. As for WiFi networks, you will see all available networks in your neighborhood, which is normal. That is why they are listed under available networks.

Pending on your living locations you can easily have 10 or more show up. Which again, is perfectly normal.