Email defaulting to "block all images"

[Brenda1]

My e-mail keeps defaulting to "block all images". I can't get it to stay with "show all images".

[MartyT]

There is a fix, nobody at Bell has blamed me, the user, and have been nothing but helpful.  I have not had the issue for several days, since @BellPatricia's colleagues did their thing.  It is annoying, but apparently fixable!  Give the experts some time.  

[Stormyx]

Hi all this is still happening. The fix must not work for all yet.  Still waiting to get my email images back 😱

[BellPatricia]

Good evening @evermore & @Stormyx,

Thank you for reaching out to the Bell Community.

We have sent you each a quick PM so we can help. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

[JR2]

I have had the same problem with Bell support, so I tried this venue for the first time.  Although a little tedious and not instant, mine seems to be fixed as well thanks to @BellPatricia's follow up

[Brenda1]

I'm sorry to say, that my issue, regarding the images in my e-mail messages not appearing, has not been resolved.  Clicking on the "allow all images" button and "saving" does not work.

[BellPatricia · Accepted solution]

Good morning everyone, and thank you all for sharing this information with the Bell Community.

We have flagged this to our escalations team. They are actively investigating, and working towards a resolution.

We will be sure to update you when we have some news to share.

Have a nice day 🙂

- Patricia

[Tedster209]

Recently I have been receiving emails which do not show the image.. usually a logo.  However, above the text are two buttons "Show Image" and "Image Settings".  These are not normally in emails that show the image.  If I click on "show image" and the image will show.  If I click on "Image settings" I am shown a page with options.  Show all Images, Block all Images, etc.  It is defaulted to Block.  I choose "show all" and then click on "Save".  Then it may happen again.  I have reported this to Bell and again they promise to escalate and even give me a file number, but nothing happens.  Any suggestions?

[JR2]

There are several of us having the same problem.  @BellPatricia has escalated this, but I wouldn't expect too much until after Christmas

[dmcycler]

I have the same issue - very annoying because I constantly have to reset my image setting.  ALSO, when I set the width of the columns for folders and inbox, these change every time I go back into my email.  SO FRUSTRATING - is anyone at Bell working on these problems?  I have switched to Outlook on some of my devices and may have to do that on my laptop as well.

[JR2]

I haven't heard anything back from Bell.  I am waiting until next week, because of the holidays.  Never had the column width problem, so can't help you there

[jackd]

Same issue here.  I have tried all 4 options and definitely do a save  before closing page.  Annoying for sure

[evermore]

Still not fixed

[MartyT]

Still not fixed, happened at least once a day.  As it did minutes ago. When I check the setting it is marked "allow all" I logged out and logged back in and it has changed to "Block all"  Truly the gremlin lives on!  Annoying little bugger.

[Wolfman]

Patricia,

I am also having the same issue. Clearly I follow the procedure above and save my intention, but then the next day, I have to go back and adjust the setting again. Why does my selection not "Stick?"

I am using latest Chrome on Win 11 with all updates applied.

[evermore]

On Dec 20 you said you were sending it to Bell's escalation team who are actively investigating it, yet today Feb 2 we are still having this problem intermittently.