Extend HH2000 wi-fi with Plume Pods??

[mggf]

I have a HH2000 and opted to add the Plume Pods from Bell extend my wifi but have found them to be useless. The Pods drop, turn red in the app and then anything attached drops off and they are a huge pain. Has anyone else found this?

Has anyone found a better way to extend the wifi from the HH2000 other than the pods. Please share.

[mggf]

UPDATE: are you ready for this? My new super pods are a mess….

After working wonderfully well for a few days they now drop off the wifi regularly. I talked at length with Bell Support and they can’t see them at their end. They said they where installed ok… In addition they crapped out the HH2000. I had to shut down everything and start over. 

I also pointed out to Bell Support (and proved with screen shots) that the Virtual Repair doesn’t work here for me. It starts and then “internal server error” and the Wifi Checkup does exactly the same thing. 

God, I hate technology… it never works.

[mggf]

so now my HH2000 is rebooting by itself…  kicked out the pods and rebooted.

[BellNick]

Hi there @mggf 
Thank you for your post.
Can you please clarify which internet service you subscribe to?
Looking forward to hearing back.
 

[mggf]

Hi Nick,

 We have the rural wireless 25 down   with a Home Hub 2000. 
The Pods worked wonderfully for a few days then went nuts. Wouldn’t connect, then would, then not. Bell Support told me to move one closer to the HH2000 so I did, 2 metres from it honestly, and the app said “poor” reception. After that both were “poor”. 
I could sit outside with my iPhone and it connects to the HH2000 totally ignoring the Pods and I had a good signal. I don’t know what happened with the Pods but I gave up. 

[yyzguy]

I'm sorry to hear your problems continue.  I have the HH 3000 and the one new larger pod which does 5ghz.  I have 1 GB download and 750 upload.  Since I got rid of the 4 small pods and got the 1 larger pod my network has remained stable for several months and typically the pod has about half the active devices connecting to it.  One item of note, a couple months ago I did have problems and made them send me a replacement hh 3000 as I was convinced it was the problem and sure enough problems went away when I installed the replacement unit.  I actually wanted a hh 4000 which comes with our current package if you are a new subscriber but they wanted another $5 a month for it and I said no thank you im paying enough already.  I hate how new customers get better deals than existing customers.

[mggf]

Actually, right now I’m not having any problems, the Pods are gone and my HH2000 is fine and stable just not feeding the entire house. Close but no cigar. 
I had asked Bell Support about the HH3000 but they tell me because I’m on Rural Wireless the HH2000 is my only option.

[dks]

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@mggf wrote:

Actually, right now I’m not having any problems, the Pods are gone and my HH2000 is fine and stable just not feeding the entire house. Close but no cigar. 
I had asked Bell Support about the HH3000 but they tell me because I’m on Rural Wireless the HH2000 is my only option.

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That is really useful information. Certain combinations of equipment may not play well together. It's also really helpful to know exactly which internet type people have. Bell still supports consumer dial up internet, believe it or not (at least they still list dial up internet phone numbers in their support pages). Then there is DSL, Wireless Home Internet (which may be your package) and fibre at various speed levels. Each has their own unique technical aspects and challenges, as you have pointed out. And tools that work with one type of internet such as fibre may not work with DSL or, as you have discovered, WHI. Sorry it didn't work out, but your experience has been helpful to others like myself.  

[DM24]

Hi

which pod did you take