Fibe internet, experiencing spotty disconnects.

[user2233]

Got bell Fibe 3.0 Gbps down/upload installed last week and when the service works, it's excellent.
What I've been experiencing is random disconnects, and this happens during important work meetings which is very frustrating. 

Another example, I'll be browsing Amazon, and on loading one page, it keeps loading until the internet disconnects, and then it goes back up again. This happens way too frequently.

Ran the virtual diagnostic tool and the results were fine. No issues. 
Do I need a bell technician to come? If they did, I'm not sure how they would troubleshoot this as the disconnects are quite random but they do happen from time to time. 

Wondering if anyone's experienced a similar issue. 

[Vic11]

Hello All 

This is my first post . We recently ( Feb2025) switched from Bell DSL to Bell Fiber Internet  and our internet keeps disconnection daily.  We had  Bell tech support check our connection which was fine, however high speed interned is useless if it is unstable. Few days ago, we had a bell tech replaced our modem and re-did everything that the first tech did. The internet worked for a day and yesterday it started disconnecting again. We work from home and I spent hours re-starting my PC and modem and I  can not afford to do this. I am beyond frustrated. If I call Bell again for assistance, they will send another tech, however previous  tech could  not tell me what the problem was. Where should I go from here?  What are our options? This is  a huge head ache and inconvenience and we cannot continue like this.  I would appreciate some input here. Please note that I am not tech savvy. Thank you!

[Vanadiel]

Any error codes on the home hub display when it disconnects?

[Vic11]

Don't believe there were any error messages but my husband re-set the modem and he does not remember. will pay attention next time.

[dks]

Thanks for your concern. Are you using a wired or wireless connection to the Giga Hub? 

[Pinkie]

My WiFi has been cutting in and out for a couple of days now am I the only one????

[dks]

Thank you for your question. Can you say more? What modem do you have? What devices are cutting out? How frequently? It this in your home? When this happens, are there any status indicators or messages on your modem? With more information we might be able to assist you. 

[AP22]

Hi, we’ve had our modem installed since Sept 2024 and just recently after new tenants moved in above us, our internet has started being AWFUL.. multiple disconnections multiple times a day, on allllll devices - I’ve tried to reboot, unplug and re-boot, virtual repair assistant, all of it and nothing is working.. 

Modem Location: our modem was installed in our laundry room since that’s where the fibe connection box is, sometimes if the door is shut it starts disconnection yet we never had that issue Sept-May and the door was kept shut all that time? Upstairs is also on bell internet so is it possible that we’re having so many issues because now there’s 2 bell fibe modems set up in this house?? We also live in the basement but again NEVER HAD THIS ISSUE UNTIL UPSTAIRS MOVED IN..

I’m at my wits end, I can’t talk to my family on video calls because it just randomly disconnects me, I can’t play games in my phone because I get booted from the servers, virtual repair says my connection is excellent .. anybody have any suggestions on what the issue could be or how I can fix this?? I’m trying to avoid having to bring a tech in because I am sure there just going to try and sell me wifi pods and I’m sure it won’t change a . thing.. 

we have the Bell Fibe 1.5 package I believe? Which is the same package I had in a massive 2500+sqft home and never had any issues 

[Vanadiel]

Any error codes on the modem display when these disconnections happen?

[HiBonjourHi]

I have exactly the same problem, gigahub + one pod. Since 2-3 months, I get random disconnect from devices for a couple of seconds. It was working well before. Maybe a gigahub or pod update did something.

The worse are the google nest, they all say they have no connexion but the have an ip and are seen on the wifi app; they don't react well to the multiple short disconnects; we need to unplug and replug.

Wifi app says all fine... I think the pod is the culprit, I'm sometime next to it and I lose connexion suddenly for 30 seconds. 

Everything wired is rock solid.

No errors in the logs or on the modem.

[BellPatricia]

Good day @HiBonjourHi 

Thank you for your post 🙂

We are happy to help but we still need to get some more information from you.

Which internet package do you have? Can you clarify any troubleshooting steps you have already tried? Do you happen to see an error on the modem screen?

You mentioned 'It was working well before.'; were there any changes at all on your side that you can recall? 

We recommend a few things to start:

• Make sure that your pod is in an optimal location, not too far from the Giga Hub, and free from obstructions (walls, metal objects).
• Try experimenting with slightly different placements of your pod and Google Nests to see if it improves stability. If the equipment is far apart, try moving it closer if possible, and vice versa.
• Make sure all of your devices are up to date with the most recent firmware versions.

If you are still experiencing connection issues or if your devices are further away from the router, connecting your device to the 2.4 GHz band might be a better option for you because it has a longer Wi-Fi range. You can find the steps on splitting your connection in this helpful how to: Splitting SSID for IOT device configuration

Keep us up to date on how everything is going,

@BellPatricia 

[RoadhogTime13]

No, you are not. Which region do you live in? I live in Toronto. Been having the same issue i had explained previous in this thread but now it's on/off and happens every few days. Each time i called support to get it fixed, it gets fixed for a few days before becoming spotty again and it's the annoying spotty where it works fine most of the time

[RoadhogTime13]

Yup. It's more than likely a Bell server issue. They did maintenance a month ago and the issues went away but starting yesterday around 5pm, they returned, same as before. Tried talking to a bell agent today and they thought it was my modem and that i needed a technician to come check it out but it's only a few months old and hasn't been touched since it was installed so there's unlikely an issue with it. Bell will simply choose when they want to fix it as trying to inform them of this will only be met with suggestions that your equipment is on the fritz. If you wanna let a tech come check things out go right ahead but i know the issue isn't to do with my modem. Their inability to connect to it earlier is solely their servers being on the fritz again. 

[HiBonjourHi]

My problem really was the pod. I removed it and everything is fine. No more disconnections. But signal is of course not as good in second floor. 

[RoadhogTime13]

That same issue with the spotty connection is back and im certain it's Bell's servers having issues again. It is NOT my modem like Bell wants to suggest because when the servers smooth out, my internet runs perfectly fine. Someone at Bell please do maintenance again because that fixed it. Im not gonna sit here with your agents telling me things that simply are not true. 

[BellPatricia]

Hey there @RoadhogTime13  

Thank you for your post.

Is there an error code that shows up on the modem when you lost the connection? Did the specialist that you spoke with end up booking a technician visit for you to see if they can further pin point the cause of this issue? 

Please keep us posted,

@BellPatricia