I would agree 100% with your POV. Bell's "Big Brother", controlling-all, secretive approach grows tiring, and the fact that a user needs to rely on third party forums/information for something as simple as attempting to bridge their provided equipment is sad. Although, I suppose that uninformed customers leads to increased dependency on Bell's products/services and, in the end, increased revenues........ Bell does a good job "talking the talk" about customer satisfaction, but in the past several years, in my opinion, they have not been "walking the walk"......