Internet connection not secure

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NorthUser
Contributor

‎10-03-2021 09:36 AM

I keep getting a message from Windows and Norton that my internet connection is out of date and not secure. It has something to do with WEP. Do I need a new modem, currently I have a 2Wire Gateway modem.

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John-Davidson
Contributor III

‎10-04-2021 03:25 PM

WEP is an outdated Wi-Fi network security method and Microsoft is encouraging Windows users still using it to change to a more secure option like WPA-2.  There are specific steps for your modem found here.

Note - the 2 wire modem from Bell is a very old modem. You don't get the benefit of the Bell Wi-Fi app or the faster 5 GHz Wi-Fi radio on newer modems and newer devices. You may want to consider calling to see if you are eligible to upgrade to a newer modem.

I am a former Bell employee and a customer. My views on the Community Forum are my own and may not be the views of Bell or any of its affiliates.

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John-Davidson
Contributor III

‎10-04-2021 03:25 PM

WEP is an outdated Wi-Fi network security method and Microsoft is encouraging Windows users still using it to change to a more secure option like WPA-2.  There are specific steps for your modem found here.

Note - the 2 wire modem from Bell is a very old modem. You don't get the benefit of the Bell Wi-Fi app or the faster 5 GHz Wi-Fi radio on newer modems and newer devices. You may want to consider calling to see if you are eligible to upgrade to a newer modem.

I am a former Bell employee and a customer. My views on the Community Forum are my own and may not be the views of Bell or any of its affiliates.

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NorthUser
Contributor
In response to John-Davidson

‎10-06-2021 09:22 AM - last edited on ‎10-06-2021 12:40 PM by

Thanks John, that should fix it.