Virtual Repair tool error - The Virtual repair tool is temporarily unavailable.

[flying_like_an_eagle]

logged into my bell account trying to use virtual tool and its not working

[BellPatricia · Accepted solution]

Hey @flying_like_an_eagle. Thanks for reaching out. 

Are you still experiencing issues when trying to use the Virtual Repair tool? Are you getting a specific error code? Which browser are you using, and have you tried a different browser to see if that makes a difference?

Keep the Community posted.

- Patricia

[flying_like_an_eagle]

Microsoft Edge Version 104.0.1293.47 (Official build) (64-bit)  its working now and got my results too

[flying_like_an_eagle]

 "The Virtual repair tool is temporarily unavailable."  

[BellPatricia]

Thanks for your reply. 

Are you experiencing an issue that you are trying to resolve by using the Virtual Repair tool?

Let the Community know.

- Patricia

[flying_like_an_eagle]

excellent question. the first time I tried it the tool found something and applied a fix to it. 

[BellPatricia]

Happy to hear that the Virtual Repair tool helped resolve your issue. 

The Community is here for you if you need help with anything else.

- Patricia

[flying_like_an_eagle]

yes but it didn't tell me the results it went to temporary unavailable when the link was clicked

[flying_like_an_eagle · Accepted solution]

now I see my results.  

Outside hardware check

Fixed an issue

We made a change to improve your service.

[RoadhogTime13]

As of about a month ago, i can no longer click on the virtual repair tool or make it come up in anyway. This occurred after i used it to try and diagnose an earlier problem and it cut out to an error and ever since then, i can't open it. 

[BellPatricia]

Hi there @RoadhogTime13  

Thanks for your post 🙂

What is the error message you see when you access the virtual repair tool? Also, which browser are you using, and can you test in a different browser?

Keep us posted,

@BellPatricia