Virtual Repair tool error - The Virtual repair tool is temporarily unavailable.

[flying_like_an_eagle]

logged into my bell account trying to use virtual tool and its not working

[BellPatricia · Accepted solution]

Hey @flying_like_an_eagle. Thanks for reaching out. 

Are you still experiencing issues when trying to use the Virtual Repair tool? Are you getting a specific error code? Which browser are you using, and have you tried a different browser to see if that makes a difference?

Keep the Community posted.

- Patricia

[flying_like_an_eagle]

Microsoft Edge Version 104.0.1293.47 (Official build) (64-bit)  its working now and got my results too

[flying_like_an_eagle]

 "The Virtual repair tool is temporarily unavailable."  

[BellPatricia]

Thanks for your reply. 

Are you experiencing an issue that you are trying to resolve by using the Virtual Repair tool?

Let the Community know.

- Patricia

[flying_like_an_eagle]

excellent question. the first time I tried it the tool found something and applied a fix to it. 

[BellPatricia]

Happy to hear that the Virtual Repair tool helped resolve your issue. 

The Community is here for you if you need help with anything else.

- Patricia

[flying_like_an_eagle]

yes but it didn't tell me the results it went to temporary unavailable when the link was clicked

[flying_like_an_eagle · Accepted solution]

now I see my results.  

Outside hardware check

Fixed an issue

We made a change to improve your service.

[RoadhogTime13]

As of about a month ago, i can no longer click on the virtual repair tool or make it come up in anyway. This occurred after i used it to try and diagnose an earlier problem and it cut out to an error and ever since then, i can't open it. 

[BellPatricia]

Hi there @RoadhogTime13  

Thanks for your post 🙂

What is the error message you see when you access the virtual repair tool? Also, which browser are you using, and can you test in a different browser?

Keep us posted,

@BellPatricia 

[spaceman1967]

The virtual repair option is not even working it is continually apinning. how can I use it if It won't offer any type of options to use

[Kayla1]

Over the past hour my internet has completely stopped working and I have had to use data. I am trying to use the virtual repair tool but that is also not working

According to the site there are no known outages which is evidently not the case 

[WelshTerrier]

Good Day & Welcome.

Thank you for posting your question. Do you still have a problem accessing the internet this morning? Are you experiencing any inclement weather conditions in your locality? Intermittent power outages?

Please do the following:

1. Verify you have power at the power source that the modem is plugged in to. Start with the source power outlet. Is there power? Use a tester, a lamp, etc. to check for power?  Yes or no?
2. If no, check the breaker or fuse panel. Verify it is not a blown fuse or breaker problem?
3. Are you using a power bar for your source of power to your modem? If yes, verify it is working, plugged in no fuse blown, & it is not switched off, etc.
4. Are there an error messages on your modem?
5. Have you tried to reboot your modem by unplugging it from its power source, waiting 30 seconds, then plugging it back in?
6. Please try accessing the Bell Virtual repair tool once again

If you have power to where your Bell modem cord plugs in to its power source, but you are still experiencing issues accessing your internet service, please call Bell Customer Service Tech Support: 1 866 310-BELL (2355)

Take care.

[WelshTerrier]

Good Day & Welcome.

Can you please tell us more about the specific Internet problem you are having?

Are you getting a specific error code when accessing the Virtual repair tool? Which browser are you using, and have you tried a different browser to see if that makes a difference?

Internet: troubleshooting tools, virtual repair tool and support

If the Virtual repair tool is not working:

1. Unplug your modem/router for 30 seconds, then plug it back in.
2. Have you restarted your computer or mobile device?
3. Have you checked for any local service outages? Check for service outages in your area
4. Any error messages on your modem?

If you are still experiencing issues accessing your internet service, please call Bell Customer Service Tech Support for assistance: 1 866 310-BELL (2355)

Take care.