PS5 packet loss and lagging after new install of Giga Hub modem (1.5Gbs connection)

[Jked]

Hi,

I just had my Home Hub 3000 upgraded to a Giga Hub and we went from 1Gbs to 1.5Gbs.

Since we had the Giga Hub installed I've had issues with games on my PS5 beening extremely laggy. Fortnite and Pubg in particular. The speed is not an issue as we're getting above 100+ Mbps on the wifi. We never had issues using the wifi with the Home hub 3000. I now have it connected via ethernet cable and am getting speeds over 400 Mbps but am still getting the same issue with the lag and packet loss in the games.

I've rebooted everything multiple times and cleaned out the hard drive on the PS5 but that hasn't worked either.

Has anyone out there had a similar problem and solution?

Thanks!

[ericb]

It is the router somehow, I will do more network monitoring this week with wireshark. Last week-end after my post, I inserted my TP-Link gigabit router between the PS5 and the Bell homehub 3000 router and it stabilizes everything, d/l speed of the PS5 is now over 900 Mbps, the Bell router's CPU stays at around 20% and lower, the tp-link is stable with the PS5 no problem... so I am not sure how the homehub CPU goes to 100% when the PS5 is connected directly to it. I will keep you posted if I find the root cause.

[_Issues]

Having the same issues - what is the resolution.  @BellPatricia - can you please advise? 

[BellPatricia]

Hey there @_Issues,

Thank you for reaching out to the Bell Community.

The Community wants to help, and we invite you to share a bit more information with us.

Can you please clarify which gaming console you are using, and what games you are playing? 

How is your console connected to the internet; via Wi-Fi or Ethernet? Are you using any third party equipment such as a router or a switch?

Please share a screen shot showing the results of your most recent Speed test as well as a Ping and Traceroute. Simply log into your modem GUI (192.168.2.1) where you will see the option to run a Speed test. For Ping/Traceroute just select Advanced tools and settings in the modem GUI, then under the tools section select Utilities. 

We also recommend checking out the different troubleshooting suggestions in the thread above, and let us know how everything is going.

- Patricia

[Guelphite]

Hi Patricia, 

My Gigahub / 3gbps service (with 2 extenders) was set up yesterday and I’ve also been experiencing frequent dropouts… and my son’s PS5 in particular has been dropping fairly regularly. 

I’ve performed the speed tests you recommended and the results are as follows:

Ping Test:

Ping statistics for www.google.com

Pinging www.google.com with 32 bytes of data:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)

Round-trip times: Minimum = 3 ms, Maximum = 3 ms, Average = 3 ms

Tracing Route Test:

Tracing route to www.google.com over a maximum of 30 hops:

• 0 ms 142.124.40.101 142.124.40.101
• 3 ms 142.124.126.214 142.124.126.214
• 4 ms 142.124.127.209 142.124.127.209
  3 ms 64.230.97.179 64.230.97.179
• 3 ms 72.14.218.134 72.14.218.134
• 3 ms 192.178.99.37 192.178.99.37
• 3 ms 142.251.68.27 142.251.68.27
• 3 ms yyz12s07-in-f4.1e100.net 142.251.32.68

The Speed Test showed a download speed of 3.25Gbps down and 3.24Gbps up. Latency of 1ms.

I own an Eero 6 Pro mesh network, which I haven’t been using, as the steps to disable the router settings on the GigaHub are different than my old HomeHub 3000 and I didn’t want to mess anything up. Are you able to help me with the steps to disable the Gigahub wifi so that I can set up and use the Eero system as my router instead?  It sounds as though that might solve the issue. 

Cheers,

Ben

[BellPatricia]

Hello @Guelphite,

Welcome to the Bell Community 🙂

You can easily control your Wi-Fi settings right in the modem GUI. For more information check out our helpful reply in this thread: Can I turn off Wi-Fi broadcasting?

Let the Community know how everything goes,

- Patricia

[Vauxhaul]

I recently switched from Rogers, where I had 1.5gb to Bell Fibre 3.0.  With rogera my PS5 would regularly get 800-900mbs down and 21+ up.  With bell I'm only getting between 200mbs to 400.  And 11- 21 up. They are wired so it's not a wifi issue.  How is this even possible?  Other devices like my PC are just fine.  I just ran a speed test via web browser on the PS5 and these were the results. 

Modem 3206mbs down

Modem to device 509mbs

And testing using the PS5 network it was 412mbs.

[Vanadiel]

Try going to  Go to Settings > Network > Settings > Set up Internet Connection > then click “Set up wired LAN”

See if that restores normal speed. There's some discussion surrounding the PS5 dropping the ethernet link speed down to conserve power, but it not coming up properly again once it goes out of rest mode.

Renegotiating the link apparently fixes this issue.

[Vauxhaul]

Tried this,  it made no difference. What is interesting. Is when I restart the modem.  I get great numbers. Over 900mbs.  But only for the first test. If I test again after 30sec. It's back down to 400mbs or less.

[Ps5]

Any new findings on this? I'm having the same issue on both of my playstations(both wired connections), the speeds are so slow that you can't even play online; every other device in the home is fine. I'm about to go buy a cheap router to put between the home hub and my gaming consoles...

[BellPatricia]

Good morning @Ps5,

Welcome to the Bell Community 🙂

Can you please share a screen shot of your speed test with us, and were you able to try out any of the different suggestions in the thread above? 

What type of Ethernet cord are you using?  We recommend using a Cat-6 Ethernet cord, and then test to see if that improves the internet speed to your PlatStation.

Hope to hear back from you,

- Patricia

[Ps5]

I have tried the following:

- power cycle modem/ playstation

- factory reset modem/playstation

- purchased new playstation

- purchased new cables (cat5, cat6, and now I'm using cat-8)

- wifi connects but is also unable to connect to internet

- tried putting playstation in DMZ mode

- tried assigning a static IP

- purchased new router to connect between giga hub and playstation

NOTHING WORKS. 

the only way I've been able to get my connection back is by calling bell, the line representatives do something on their end (line profile change/refresh? I don't know) and then it works fine for a couple days. There has to be some kind of misdirected handshake or something on the back end between Bell and Sony because I have NEVER had this issue with Rogers, and this issue is only happening on BOTH my playstations and not a single of my other 15 devices are affected by this

[Ps5]

I also spoke with a case manager but he couldn't find any reason or firewall rules that would be impeding my connection to Sony, yet he was able to get my internet to work somehow. I tried attaching a screenshot but apparently the file size is too big but please rest assured my playstations still aren't getting proper internet

[Ps5]

I also tried different DNS settings, including Google's dns... no luck

[RoadhogTime13]

For a while since my wifi upgrade, ive had an intermittently jumpy connection on my playstation. It affects my ability to play online games because every 15 seconds or so, my connection seems to die before going back to normal for another 15 seconds and it does it again. Ive tried resets and different DNS servers but nothing works. Infuriatingly, this doesn't happen on my brother's PS5 and his is further away from the modem. Im at a loss of what to do

[dks]

Thank you for your question. I agree, disconnecting is not great. The most appropriate solution is to use an Ethernet cable to connect your PS5 to the modem. You should be faster than your brother, as well (but don’t tell him that 😉 )