Purchased a used Bell modem / Wi-Fi pod, can I use them?

[LOUISBARBIER]

I bought a used Home Hub 3000 from someone and would like to know if I will be able to use it.

[BellPatricia]

Hello! Currently we do not offer our Internet modems for resale! If you are setting up a new internet account we will provide you with new equipment at that time. If you already have an account and are experiencing any trouble with your existing modem we'd be happy to help with that too.

Kind regards.

- Patricia

[LOUISBARBIER]

So, please clarify - I will not be able to set up bell internet with my used modem?

[BellPatricia · Accepted solution]

You're not able to use equipment such as a modem or Wi-Fi pods that were purchased from a previous customer. 

We do not offer the equipment for resale, and when a customer cancels their account the equipment they had needs to be sent back to us. 

[tech_junkie]

Each modem is configured to that persons Internet account at purchase, you cant use it as it would need to be provisioned for your internet account.

[SteveF1]

I have Bell Home Hub 3000.  I recently obtained a Bell Wifi pod included an auction lot of stuff I bought.  Can I use it with my system.  Is there some way to register its serial number with my system?

[SMAH]

I was given Wifi pods. How can I activate them at home? Or do I have to go through Bell?

[BellPatricia]

Hi @SMAH,

Thanks for your post.

Can you clarify if you were given Bell Wi-Fi pods, or are they third party equipment?

- Patricia

[SMAH]

Bell pods left behind by the former owners 

[dks]

Unfortunately, you can’t activate pods you did not order. They belong to Bell and the original customer should have returned them. Only Bell can say more. 

[WebGeeks]

So, I have a existing Bell Fibe 500MB service with a Hub 3000 modem. Lately the Hub 3000 WAN IP is changing nightly, which it has never done that before and at the same time, refuses to issue a device an IP at times. This seems to happen around the same time every night, give or take 60 minutes. When I called in, the tech suggested replacing the Hub 3000, have one sent out or swap it at a Bell store.

But, the Hub 3000 is long in the tooth and doesn't support Wi-Fi 6/6E, so I pickup a Giga Hub (Fast 5689E) on eBay, as I did not want to pay a rental fee for a modem. As it is, the monthly fibe Internet fee is high enough and rather just buy my own.

So here is the question, configuring it with the same b1 login and password and duplicating the other settings to match the Hub 3000, when the fiber is plugged in and turned on, after a short bit, I see a "1201 - No HSI configured". The error code solution suggests running the virtual repair tool, which solves nothing.

That leads me to believe that the device needs to be activated somehow against my existing service. I read somewhere that the ONT S/N needs to be added to my account, is that correct and if that isn't correct, how do I swap out the Hub 3000, which I will keep as a backup if there ever is issue with the service.

What steps do I need to take to do the swap, any suggestions?

[dks · Accepted solution]

Thank you for your question. Bell does not ever sell their modems. You cannot purchase a modem from any source and have it connect with Bell's fibre service. Bell will not activate such a modem, as you have found. The only thing you can do is obtain a legitimate Bell modem from bell directly and pay the rental fee once. If you plug your HH3000 back in it will work, as it is registered for your service. If you need to replace your modem, you can do as the Bell tech suggested. Sorry to be the bearer of bad news. You can't even sell the Giga Hub, as Bell still owns it. Bell will also likely send the original owner a bill. 

[WebGeeks]

Hmmm, interesting, there is a bunch of them on eBay being sold. Some sellers have several being offered. If they are not legally being sold, wonder why that isn't being looked into by Bell, as they must be stolen goods if that is the case.

[dks]

Thank you for your question. I can't comment on what Bell does or does not do re. modems being sold. Just know that if they are claimed to be Bell modems, they are not the seller's property. They belong to Bell. If the claim is they will work with Bell, the modem may be grey market or other ISP-owned modems. In all cases, Bell won't connect them.

This is a change from the days of dial-up and DSL service, when you could supply your own modem and it would connect with Bell. That is no longer true.  

[justincredible]

I received a few Bell pods and was looking to get them linked to my Bell account, is there always a $5 monthly charge even if I didn't directly get them from Bell? Don't feel like having my bill be even higher than it already is..

Thanks!