Purchased a used Bell modem / Wi-Fi pod, can I use them?

[LOUISBARBIER]

I bought a used Home Hub 3000 from someone and would like to know if I will be able to use it.

[dks]

Thank you for your question. I do not believe you can connect Bell pods to your existing Bell account. The pods belong to Bell and the original owner will be receiving a bill. 

[WelshTerrier]

Good Day.

These Wi-Fi pods cannot be linked to your account. They would still be linked to the previous account holder.

I am not sure how you obtained the PODs, but in any event, they should be returned to Bell. It is the right thing to do. There is a Bell customer that is still paying a monthly rental fee or has been billed an equipment non return fee that would certainly appreciate your thoughtful decision to return them.

To return the Wi-Fi pods to Bell, please contact Bell Customer Service. Explain the situation to the representative. She will arrange for a prepaid shipping label. Once you have the the shipping label, please:

1. Attach it to the outside of the box (packing tape is recommended).
2. Drop off your package at the shipper listed on your shipping label:
   • Purolator drop-off locations accepting QR codes
   • Purolator drop-off locations accepting preprinted shipping labels

     You can also arrange a Purolator pick-up by calling the number found on the return label or downloading the Purolator app on your mobile device.

   • Canada Post outlets

Take care.

[Pratik]

I got the Bell WiFi 6e Pod from my friend to use for few days. When connecting to network is shows POD is attached to different house hold. But my friend off load from his Bell wifi app.

how can i release that serial number and temporary use at my home. 

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

@Pratik These Wi-Fi Pods cannot be linked to your account. The Bell Wi-Fi 6e Pods will remain linked to your friends account until he contacts Bell & cancels the pods. These pods need to be returned to Bell otherwise your friend will be charged a non-equipment return fee.

If he has not already contacted Bell to cancel the Wi-Fi pods, please have him call 1 866 310-BELL (3255) before you he returns this rental equipment.

Wi-Fi pods can be returned by going to this web link: Bell - Equipment return . Click on "Fibe Internet Wi-Fi pods" and fill out the form. Once the form is complete, he can email / print off the return label(s) to have the equipment mailed back.

Thank you for posting your question.

Take care.