Slow speeds with Gigahub on 3gb

Sumras
Contributor III

I’ve currently upgraded from HH4000 1Gb to Gigahub 3gb and my wifi speeds are terrible.

I’ve already turned off wifi optimization and Wifi 6, along with different SSID names. Currently on firmware 1.14.1

 

how can I get the new 1.15x firmware @BellPatricia 

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DBC944
Contributor II

Thank you dks but an Ethernet connection is not possible.

Vanadiel
Community All-Star
Community All-Star

What is the link speed?

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

dks
Community All-Star
Community All-Star

That is an acceptable wireless internet speed for most purposes. How far is the computer from the Giga Hub?  

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

dks
Community All-Star
Community All-Star

In your case, perhaps. But generally, it is possible if the situation permits. The note is there to show that for others who might ask, that is how to do it. Apple also has specific adapters, too. 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

dks
Community All-Star
Community All-Star

I see that your speed test appears to be internal to a corporate services provider. Are you accessing that network through Bell? It would be helpful to know what your modem speed test result is or your result using a speed test such as Ookla  . 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

Not sure what Link speed is but I just ran a OOKA speed test on Monday at noon. Download is 293.95 and Upload is 325.60. Ping MS 65, 44 DN and 39 UP.

DBC944
Contributor II

The computer is about 30 feet from the Giga Hub with a clear line of sight.

DBC944
Contributor II

Yes I am using Bell. The OOKLA speed test is listed above as of noon today.

Vanadiel
Community All-Star
Community All-Star

WiFi speed depends on protocol used and the linkspeed that is established.

See here for an explanation 

You cannot achieve 3/3 over WiFi with the current supported protocols. Even 1/1 would be out of reach, in most cases you would reach around 500/500 on average when using WiFi 6 protocol.

You could get 3 access points and wire each up to one of the gigabit network ports, and then each wireless device could get that speed individually.

 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

Vanadiel
Community All-Star
Community All-Star

If you are using Windows: How to see linkspeed 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

Thanks, but I’m on a Mac

dks
Community All-Star
Community All-Star

Thank you. The speed result is about what I would expect to see at 30 feet with nothing to interfere with the signal from the Giga Hub. You should be able to just about anything you need to do, including videoconferencing. 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

Vanadiel
Community All-Star
Community All-Star

Mac link speed Don't have a Mac so I cannot verify it.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

DBC944
Contributor II

Thank you @dks 

Hi i had 500mbps service from rogers i was getting 300mbps. Bell offered 3 gig fiber it was installed last week and sucessfully i m able to upgrade my internet speed to 228 mbps due to fiber and bell , should I cancel or they will do something to make me keep the service ?