Slow speeds with Gigahub on 3gb

[Sumras]

I’ve currently upgraded from HH4000 1Gb to Gigahub 3gb and my wifi speeds are terrible.

I’ve already turned off wifi optimization and Wifi 6, along with different SSID names. Currently on firmware 1.14.1

how can I get the new 1.15x firmware @BellPatricia 

[Lgr2023]

I am having issues with my internet speed since January of this year. My speeds have dropped to just over 500 mbps. I was told it was the firmware 2.13. They sent me a new router with an older firmware version. My speeds went to 1.6 gbps for three months. I did not reboot my router until two weeks ago and of course it installed the latest firmware version. I must have spoken to about 3 people and a second level support. The speeds drop to 500 mbps between 8-10 pm. A bell tech came to my house and checked the light on the fiber optic cable. The only thing it could be is the connection on the street or the junction box. I just really need someone to help me.

[Vanadiel]

When the speed drops, what does the speed test from within the modem show?

home hub speed test 

[BellNick]

Hi there @Lgr2023 
Thank you for your post and welcome to the Community.
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[shiftee]

Hi,

First time posting here and I too have been having a similar issue. It has been ongoing ever since I signed up for Bell fibe but it hasn't happened in the last 8 months so I thought I was finally in the clear. 

If someone can pm me with what further details are needed that would be greatly appreciated. 

The 4+ hours spent on call with tech support today was beyond frustrating.

Thanks

[Vanadiel]

Perform a speed test from within the modem GUI and post results here.

Home Hub 4000 speed test. 

[BellNick]

Hi there @shiftee 
Thank you for your post and welcome to the Community.
Are you able to confirm which model modem you have?
Are you using any third party equipment such as a router and if so, have you tried disconnecting it from your setup to see if the issue persists?
Are you using any VPN and if so, can you try disabling it to see if the issue persists?
Have you attempted to use our Virtual Repair Tool and if so, what are the results?
Are you receiving any error codes or messages on your modem?
Can you share a speed test result as mentioned by @Vanadiel ?
Looking forward to hearing back.

[DillonK]

This is insane to me. I’m paying for higher services and the speeds are extremely slow. The automated detect system to see what’s going on with the network is good to get results but it is always considered “good” for bell.

Anyone else having these kinds of results?

 

[Vanadiel]

Perform a speed test from within the modem GUI and post results here.

Home Hub 4000 speed test. 

[dks]

Thank you for your question. To determine if you are obtaining the appropriate speed for your package, please do a speed test from the modem dashboard and report the results. We can make additional comments with that information. 

[shiftee]

Hello, 

The issue is happening direct on the modem speed test with nothing else connected to it. A tech came to check it in person and even replaced the modem but the same issue persists. He checked everything from the modem to the box outside and all looked good in that regard.

He said it's an issue on the backend and the team is working something called a TCMO? 

This issue has happened so many times since signing up for fibe so I figured a reset and modem replacement wasn't going to resolve it. Unfortunately for me, apparently the work note history from the last time this happened are gone because notes are only kept for 106 days? One would think at least 1 year would be reasonable to keep a user's history. Very frustrating.

[shiftee]

Hi @BellNick @Vanadiel 

I have the home hub 4000 modem.

Speed tests from the modem gui show download speeds are fine now (knock on wood).. upload speeds are between 124 Mbps to 141 Mbps in the last 5 tries. I've also had similar results when running the speed tests direct from the modem buttons.

No 3rd party, no VPN, virtual repair didn't help as it says it looks fine. No error codes either.

We've done factory resets, tech has come and replaced my modem twice in the same session, he also spent 2 hours on call with someone on the back end and left off saying someone would get back to me within 48 hours but haven't heard from anyone yet. As mentioned in my last post they were working on a TCMO but I have no idea what that is.

Thanks

[BellNick]

Hi there @DillonK  
Thank you for your post and welcome to the Community.
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[BellNick]

Hi @shiftee 
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[Dash]

Internet speed with Giga hub is only 166d and 56 I and I have 3.0 gigs

[Vanadiel]

Perform a speed test from within the modem GUI and post results here.

Home Hub 4000 speed test.