Webmail inbox gives message - An unexpected error has occurred

[salma]

As of this morning at My Webmail gives a message "An unexpected error has occurred", the "My account" page shows (inbox 43) but the "inbox" says "empty email list". I am using a chrome browser and the same issue shows with firefox. I have logged a problem with the service desk who has escalated, but nobody has called back for about 4 hours. 
I am essentially without email now. All my other folders are fine

[DFox88]

Why am I constantly getting the message: An unexpected error has occurred?  Almost every email that I click on, it happens.

[BellPatricia]

Hi there @DFox88 
Thank you for your post and welcome to the Bell Community.

We wanted to see if you had a moment to review the thread and try any suggestions listed.

A great first place step you can take is clearing your Cookies & Caches + reboot your equipment.

If you continue to have trouble please share more details so the Community can better assist. E.g. What type of device you use/ the connection type (Ethernet/Wi-Fi/Mobile), which web browser you use to access Bell email and what troubleshooting steps you have tried. 

Looking forward to your reply.

@BellPatricia 

[Cordfan]

 Error in Edge when trying to sort emails by 'Unread'
I have a lot of emails - more than 100K - but recently, when trying to access the 9 unread ones, I get no hits, just this error: "An unexpected error has occurred". Is it because the email database is too big, and is there a way to fix it ?

[BellPatricia]

Hi there @Cordfan 
Thank you for your post 🙂

Please try clearing your cookies & caches and ensure that the browser is up to date.

Can you also test in a different browser (such as chrome) to see if you still get the same error when checking your unread messages?

Keep us posted, we are here to help if you continue to have any trouble.

@BellPatricia 
 

[Cordfan]

Hello Patricia - Thanks for your reply. I get the same message no matter what - with Chrome as well. Too many records ? Thanks for your assistance.

[BellNick]

Hi there @Cordfan 
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message