Wi-Fi Pod Speed Tests

[Aptic]

Up until recently I was getting between 300-600 mbps on my POD and Hub over wifi. (I don't have wired connections) However, I am at best getting around 150-200 mbps on my POD now (no change with the Hub, and there was no change to my set up).  I rebooted everything to see if it would make a difference, but it remains the same.    This has been going on for about a week, and measured at different times throughout the day.

When I run the Bell wifi checkup, it is showing a download speed of 1.8 gbps on the hub, and 1.5 gbps on the POD - with a strong signal to all my devices.  That said, I see no difference in the performance of any of my devices. I also note that the Bell wifi app is showing my devices are getting 2-3x the speed that I see when I run Speedtest or Fast. 

I am curious as to why the POD speed connectivitiy has dropped in half, and why Bell keeps sending me promotions to upgrade my speed, when I can't even come close to getting the speed I pay for now. 

[Aptic]

@KNels  None of us are getting the speed we are paying for. 

[GS_5]

@BellDRock 2 weeks after your post saying the problem was replicate by your team Can we have an update about the resolution and a time frame  to get the solution?   

[Aptic]

Almost 4 months since this issue was identified, please provide the fix.

[greyworm]

Just received the pods today and unfortunately hadn't come across this thread before ordering them. The problem is still ongoing because I'm getting capped at 200mbps as well. It crazy that after all the complaining and the ruffled feathers here, nothing has changed. Is this still being looked at?

[cuj0flow]

Welcome to the thread greyworm. None escape. You're one of us now.

[Symple_Syrup]

Sorry for no updates lately from me. I'm still being told that they are working on the issue with Sagemcom and Plume..... yes 4 months now........I am still in the loop with the Bell Exec technical support and will post something if I hear from them a resolution.

[Jazzeyman]

My mother has a 6E Pod and Gigahub 4000 at her condo.  The problem is that her TV connects to the Pod on 5Ghz channel 100 and the Pod also connects on 5GHz channel 100 to the GIgahub.  Which means that even though the 6E Pod is close to the GigaHub it doesn't use 6E.  It used to, before some recent update.

[Symple_Syrup]

Part of the problem. Pods are not using the proper connect. They act like the older none 6E pods. What happens if you remove the pod? Will the TV connect to the hub? I have to disconnect my device from wifi to force it to use the better signal from the hub even if i'm standing very close to the hub. I have one 6E pod that is the farthest away from the gigahub (42ft) . It will only connect at 5Ghz but I know its because of distance and I can live with it because it is just connecting IOT devices. The issue still effects the pods the connect at 5Gz speeds too.

[Aptic]

I keep getting marketing for the Fibe 8.0.  Why would I need that when most of my devices connect to Pods at between 150-200??  Seriously though, its been 4  months.  Bell please have some respect for your paying customers and fix this issue! 

[rascar]

I just bought two pods and devices connected to them appear to be capped at 200mbps. I saw that others have the same issue. Is there a known fix from Bell?

[Vanadiel]

There are no new updates at this moment, so no known fix yet.

[rascar]

That is really annoying, especially the fact that Bell hasn’t been communicating on the updates. Interestingly, upload speed is quite high (900mbps).

[Vanadiel]

They will communicate once there is an update. Since there's currently no new update there's nothing to communicate.

The latest update was that they were able to replicate the issue and they are working on a fix for it.

Thank you to all who continue to participate and share in this thread.  As promised; when an update was available, we would share with everyone here.

At this time, our technical teams have been able to replicate and continue to investigate.  Once any further information is available, we will update the Topic’s Solution.

Stay tuned.

@BellDRock - Community Manager

[Aptic]

The point is they have been 'investigating' for 4 months!  During their investigation they found the time to raise prices again.

[dks]

Thanks for your input. There is no connection between fees and fixes.Frustrating, but true. When there is a fix, Bell will let the forum know.