Wireless internet unable to connect - virtual repair failing

[mggf]

Every week it loses the connection to the tower and I need the switch off its little box and unplugged and replug the modem. 
Virtual repair is useless, it never completes its routine.

Chat won’t transmit a complete a sentence 

On the weekend there’s never anyone to help you.

Does anyone at Bell actually check any of these things?

[WebGeeks · Accepted solution]

I believe Bell forum moderators monitor these posts, but are not Bell Technical Support. The forum here is more for getting help from the community. Given your post, I would call into Bell Support and have them take a deeper look.

The fact that the virtual repair tool never completes, seems to suggest something is wrong possibly between Bell and your hub.

About 4-5 months ago, I lost my connection everyday and had to reboot the hub. It turned out the hub was at fault and they can send you a replacement, even if everything checks out fine. In my case, they couldn't find a problem, but ask for a replacement anyways. The new hub solved the problem and has been good ever since.

[WelshTerrier · Accepted solution]

Good Day.

Thank you for posting your question. Bell moderators review all posts on the community forum.

As a starting point, please describe for us in detail the issues that you are experiencing.

1. You mentioned that this is a weekly occurrence. Do you lose your connection on a specific day or time?
2. Is weather a factor?
3. Have you checked your cables and connections ensuring that all are securely fastened?
4. Is there any line of site issues associated with your antenna?
5. Any trees or obstructions that could impede your wireless signal?

What troubleshooting steps have you taken beside switching off the box & unplugging your modem?

1. Please reboot your Power over Ethernet (PoE) adapter by unplugging the power cable, waiting 30 seconds, then plugging the power cable back in.
2. Wait one minute, and then restart your Home Hub modem by unplugging the power cable, waiting 30 seconds, then plugging the power cable back in.
3. Now try running Bell's  Virtual repair tool.
4. Have you contacted Bell Wireless Internet Tech Support? There may be a glitch or issue with your modem. A tech visit may be needed to verify the cause of your signal loss.

If the problem persists, please contact Bell Internet Tech Support at: 1 866 310-BELL (2355)

Take care.

[BellPatricia]

Hi there @mggf 

Thank you for reaching out to the Bell community.

We wanted to check in to see if you are still having trouble after trying the suggestions from @WebGeeks & @WelshTerrier.

Keep us posted, we are here to help if you need anything else.

@BellPatricia