an unexpected error has occurred

[flying_like_an_eagle]

logging out of webmail I get this pop up box "an unexpected error has occurred"  anyone else having this issue? using Microsoft Edge Version 104.0.1293.47 (Official build) (64-bit)

[BellPatricia]

Hey @flying_like_an_eagle. Thanks for sharing, and welcome to the Bell Community.

Does this error prevent you from fully logging out? Are you able to replicate on any other browser (Chrome, Safari, Firefox)?

- Patricia

[flying_like_an_eagle]

Microsoft Edge Version 104.0.1293.47 (Official build) (64-bit) it stopped now and all ok

[flying_like_an_eagle]

nope its back again  when logging out of webmail I get this pop up box "an unexpected error has occurred"

[BellPatricia]

Thank you for getting back to us. 

Does this error page prevent you from fully logging out of your Bell webmail? Are you able to duplicate the error message when using a different browser?

Please keep the Community posted.

- Patricia

[flying_like_an_eagle]

I can duplicate same error with the Edge Browser but with Chrome browser there are no issues

[BellPatricia]

Glad to hear there are no issues when using Chrome 🙂

If you haven't already, can you clear cookies and cache on the Edge browser to see if you still encounter the error? Can you also try a private browsing/incognito mode on Edge to see if you still get the error message when logging out?

Let us know how everything goes.

- Patricia

[flying_like_an_eagle]

Had cleared my cookies and cache on the Edge browser before posting in the forum. I tried browsing/incognito mode and could NOT replicate the error message when logging out. Its with the Edge browser 

[flying_like_an_eagle]

"Does this error prevent you from fully logging out? " I have had instances where I was still logged in or a delay in exiting webmail. As for the error message I can replicate it and it continues with Microsoft Edge Version 104.0.1293.47 (Official build) (64-bit)

[flying_like_an_eagle]

I tried browsing/incognito mode and can replicate error on all my email addresses. Microsoft Edge Version 104.0.1293.54 (Official build) (64-bit) I can also replicate constant error message popping up normal mode for all email addressed too. The problem exists and constant popup but can log out of my emails successfully.

[flying_like_an_eagle]

I continue to get these logout errors  and now got this The requested URL was rejected. Please consult with your administrator.

Your support ID is: 5969566819867242793

[Go Back]

[BellAntgio]

Hi there @flying_like_an_eagle.

• Are you using any Microsoft Edge add-ons (extensions).
• Have you tried uninstalling and reinstalling Microsoft Edge? 
• Are you able to replicate the error with a different browser?

[flying_like_an_eagle]

no add-ons

reset my pc Windows 10 Home 

chrome and firefox don't give that error

only on microsoft edge   Microsoft Edge Version 105.0.1343.33 (Official build) (64-bit

[BellAntgio · Accepted solution]

Thanks for flagging this back to us @flying_like_an_eagle.

For the time being, we suggest using Google Chrome and periodically give Microsoft Edge a try if it's your preferred browser to use.

[TheBooks]

I use Google Chrome and have the same message when I log out: An unexpected error has occurred. This is making me very nervous! I also tried to send an email and got the same message (first time that happened)! Even more nervous...