Delays completing port request

[Danayike]

How long does it take for you to respond from the time another carrier makes a request on you to port a number

[WelshTerrier · Accepted solution]

Good Day.

Thank you for posting your question. As you know, this is a peer-to-peer website. We do not have access to your account and billing records.

If you are porting a wireless number to Bell and it is a somewhat straightforward number transfer, this can be completed within two hours of receiving your SIM and/or device.

I have questions about phone number portability and transferring my number to Bell

If you are transferring your number from Bell to another carrier, this question is best answered by the carrier you are transferring your number to. You will need to contact this supplier to arrange for this wireless transfer.

Should you have any further questions, you will need to contact Bell mobility at: 1 800 667-0123 or *611 from any Bell mobile device. 

Take care.

[Davidbukay]

Hi, 4 hours ago I was told to wait 1 hour for my number to port back to my Bell Mobility account reactivation of my contract. I was told after 1 hour I would get public mobile service disconnected and that my Bell mobility would be reactivated and to do the steps at bell.ca/esim to activate my eSIM on my iPhone. I waited 1 hour. Then still have service at public mobile and the phone call ended at 9:15pm and it is currently 1:19am 

[WelshTerrier · Accepted solution]

Good Day @Davidbukay 

Thank you for contacting the Bell Community Forum.

We wanted to check in this morning to see if you are still having difficulties with porting your number to Bell. At times, a port may require manual handling from an agent and thus would be completed during business hours.

When you signed up with Bell Mobility & arranged to "Port" your number, were you given a temporary number?

Wireless number transfers can generally be completed within two hours of receiving your SIM and/or device. 

While your number is being transferred, your previous service will continue to work, although there may be a short period of downtime while the actual transfer is taking place. If there are any issues or problems this morning with your number transfer this morning, you will need to contact Bell mobility at: 1 800 667-0123 or *611 from any Bell mobile device. 

I have included the following web links that explains everything. 

How to bring my mobile number to Bell

I have questions about phone number portability and transferring my number to Bell

Let us know if you are still in need of assistance.

Take care.

[Davidbukay · Accepted solution]

It got ported to Bell. Thanks!

[WelshTerrier]

Good Day @Davidbukay 

Great news!

Thank you for your feedback in letting us know that your number has been "Ported" to Bell.

More than glad to have been of assistance.

Take care.