Global 365 Day Travel Pass eligibility/ Roaming Plans

[BDP]

Hello.   

Can someone explain what is the requirement for being eligible  for the Global 365 Day $100 Travel Pass?  I currently have 2 lines.  One with Can/US/ some Intl calling and Can/US but both of these are not eligible for the Global 365 Day $100 Travel Pass.   Also,  Bell only has a 14 day Travel Data Roaming plan @$70.  The competitors both have a 30 day $60 Roaming plan.  Does anyone know if Bell will be implementing something similar?

[BDP]

Hi.  I have the same plan as you but am unable to get the Global 365 plan.  Is yours a business account?   They seem to want to give some customers the 365 plan  but not others.  Thanks for a response.

[BDP]

As a separate note.  If we were to use Bell's best current option of 14 days of Roaming for 31 days we would incur a cost for that month of travel for 2 phones  ($137 + 70 +70 +70 +70 + (6 x $16= $96) = $513

Using one of the competitors 30 day roaming plans assuming same base monthly phone cost ($137 +60 +60) = $257

Hmmm

[dks · Accepted solution]

Thanks for your comment. Bell doesn’t make known any plans or promotions until they are announced. 
You will have to watch MyBell or check with a Bell Mobility store. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Thank you for raising your concern.

This is a peer-to-peer website. As such, plan pricing and policy decisions as suggested cannot be solved on this website. We do not have access to your account & billing records. Can you provide us with your mobility plan, add-on & travel details?

To subscribe to the Bell Global 365 Travel Pass you must be on a monthly postpaid plan that includes roaming services.

Have you previously contacted Bell Mobility & requested to unsubscribe you completely or to place a restriction on roaming that allows you to activate roaming on a need be basis. If unsure, you can reconfirm this by logging in to your MyBell account and checking your: Plan, add-on & travel details.

If this is the case, to remove these restrictions, you will need to contact Bell Mobility Customer Service. Please call: 1-800-667-0123  or dial *611 from any Bell mobile device. It can be removed immediately while you are online with the service representative.

The Bell Global 365 Travel Pass can also be added to your account at this same time.

Let us know if we can be of further help.

Take care.

[BDP]

Thanks for your response  but my question was something else.  What makes you eligible for the Global 365 Travel Pass

[BDP]

Hi Welsh Terrier. Thanks for your response. The only answer I received was it may be a business plan benefit. But I know others who have it that arent on a business plan.   My wife and I have the following plans.

BRS BYOD Ultimate US/MX 200GB + Crave Basic on us

EPP 2-yr Ultimate US 100GB

[BDP]

And the only options on our accounts are the daily roaming and the $70 -14 day plan.  We are travelling to Germany and Italy next month.

[WelshTerrier · Accepted solution]

Good Day.

Thank you for posting your question.

 Your Bell Mobility plan must allow for the addition of Roam Better.

1. There cannot be any restriction on international calling in place on your account.
2. Phones on prepaid plans do not qualify for Roam Better or Bell Travel Passes.
3. Roam Better and Travel Passes are not available on all corporate accounts.

For further assistance, please call Bell Mobility Customer Service at: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.

[Buzzard]

I have just spent hours trying to find out from Bell why I do not qualify and others do…..thousands of $$$$ paid to Bell annually for a ‘two class’ customer service!! Not happy!

[Buzzard]

I think this might be the key to the offer..,.

1. There cannot be any restriction on international calling in place on your account. 
   
   But nobody at Bell has provided this advice….

[WelshTerrier]

Good Day @Buzzard 

Thank you for your reply. This is a peer-to-peer website. As such, we do not have access to your account mobility records.

Your Bell Mobility plan must allow for the addition of Roam Better. To begin with:

1. There cannot be any restriction on international calling in place on your account.
2. Phones on prepaid plans do not qualify for Roam Better or Bell Travel Passes.
3. Roam Better and Travel Passes are not available on all corporate accounts.

You can login to your MyBell account with any web browser to confirm whether Roam Better is included & if there are any restrictions in place.

1. Login to your MyBell account
2. Go to your Mobility service.
3. Select > Mobility overview.  (Right side of the page.)
4. Scroll down the page to > Add-ons & promotional date.
5. Verify that "Restrict outgoing international calls" is not listed. If it is shown, then you will need to contact Bell Mobility Customer Service to remove the restriction. Roaming must also be activated & included with your plan before you can purchase a Bell Travel add-on.

Keep in mind, the Global 365 Travel Pass is not available & included in all mobility plans. The Global 365-day Travel Pass is an exclusive, limited-time offer.

If you require further help, you will need to call Bell Mobility Customer Service at: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.

[WelshTerrier · Accepted solution]

Good Day & Welcome.

Thank you for your follow-up & feedback.

You are absolutely correct. Everyone on this community website has an opinion. The purpose of the Bell Community Forum is to provide a place for you to seek and share support, insights and information about Bell products and services with other like-minded users.

We do not have the power to make policy changes. We can only try to help each other out by asking and answering questions, sharing thoughts, ideas and solutions.

We do not set the eligibility criteria for enrolling into the Bell Global 365-day Travel Pass. There is little else I can offer up or suggest to you that will change this for you.

Account & billing Issues such as this cannot be resolved on this website. If there was something more that I could do for you, I would.

Should you encounter an issue as you have indicated, Bell has a clear process in place to address your needs.

Contact Bell Customer Support

Please reach out to Bell's dedicated Customer Support team to discuss any concerns you may have. You can easily contact an agent via phone, chat or email. If need be, request to speak to a Customer Support Manager.

For further assistance please contact Bell Mobility Customer Support at: 1 800 667-0123 or *611 from any Bell mobile device. 

Take care.

[dks]

You are correct, to a point. This is a peer to peer forum. Community All-Stars such as @WelshTerrier and myself answer user questions to the best of our ability. We have no access to user accounts and no influence with any Bell policy. @WelshTerrier has offered the best suggestions on how to escalate a concern. 

[Peter Griffin]

I received a text from Bell offering a global 365-day travel plan for $100. But nobody can help me access or activate this offer. Text below.

Bell: Check out our Global 365-day Travel Pass - our best value option for travel! Get unlimited talk & text and use the data in your plan for only $100 for 365 days in the U.S. and all 200+ Roam Better international destinations. Don't miss out on this exclusive offer! Learn more at m.bell.ca/GlobalTravelPass ( bell.ca/messagesettings )