I have a USA Canada plan. Why cannot call home?

[Swinks]

I have a USA Canada plan roam as if home. Why cannot call home? What does it mean it's not registered

[BellAntgio · Accepted solution]

Hey there @Swinks, 

Welcome to the Community and thanks for your post. 

In order to best assist, we will need a few details from you;

• Where are you located when trying to make the call?
• Have you tried to manually connect to a local network via your network settings (if you're outside of Canada)? If unsure how check out Learn how to use and troubleshoot your Bell Mobility device.

Looking forward to hearing from you.

[SA2]

Boston

[BellAntgio · Accepted solution]

Hey there @SA2 , 

Welcome to the Community and thanks for your post. 

When posting on Community, it is important to place enough details in your posts so that other Community members can best assist. With this being said, please clarify the following;

• Are you able to use any services on your phone?
• Have you tried the above suggestion and visited the link? If so, what were the results?

Looking forward to hearing back from you.