In the USA getting an alert my phone is trying to connect to an unregistered network

[Greg Murphy]

I am frustrated with Bell...In the USA, I always get the alert that my phone is trying to connect to an unregistered network.

[dks]

Thank you for your question. Can you provide more information, please? What phone are you using? Do you have Roam Better added to your plan and turned on when in the US? 

[Greg Murphy]

I'm using a Samsung Galaxy S20 and I have Roam Better on my plan.

[dks]

Thank you. You could begin by checking into your phone manufacturer's support section. I note that the issue you describe on that phone has at least three potential causes for that specific error message, unrelated to Bell, A quick search under your phone brand, model and error message might be helpful. 

[Greg Murphy]

After reading your post, I spent almost 2 hours on the phone with a Samsung technician. Eventually, she sent me to speak with T-Mobile (Bell's partner provider in Vermont)...both technicians concluded that the solution resided with Bell and not with the phone technology or the US provider. I did not have these issues when I was a Telus subscriber (up until last year, when I switched to Bell).

[dks]

Thank you. I will ask if Bell staff can take a look at this. 

[BellAntgio · Accepted solution]

Hey there @Greg Murphy , 

Welcome to the Community and thanks for your post. 

Thanks @dks for your helpful contribution to the Community and current situation. Below are a few things to check out and clarification needed for the Community to best assist;

• Did you acquire your phone directly from Bell or is it a grey market device (acquired from another carrier and/or outside of Canada)? 
• Is your phones IMEI saved properly on your account / phone make and model visible under device tab (Can be verified under your device details in MyBell)?
• Do you have any roaming restrictions on your account (Can be verified under your plan description in MyBell)?
• Have you got in touch with our technical support team to review your concern? If so, was a ticket opened?

Looking forward to hearing back from you.

[Greg Murphy]

I checked the IMEI number and received this reply:

Good news! Your device is 5G capable and compatible with the Bell network1.

My plan overview...

YOUR RATE PLAN DETAILS:

150 GB of shareable data at max speeds, then unlimited

data at 512 Kbps.

5G network access

HD video streaming(1080p)

Hotspot capabilities

Unlimited Canada-wide and Canada/U.S/Mex. calling,

texting and data

Unlimited international texting

Call Waiting, Conference Calling

Call Display & Message Centre

If you exceed the usage allowed in your rate plan or change rate plans, additional usage charges may apply. Additional usage charges may

change over time. Your use of any "unlimited" services is subject to our Responsible Use of Bell Services policy. See bell.ca/mybell for current

charges and visit bell.ca/coverage for our latest service coverage areas and maps.

[BellAntgio]

Thanks for the details @Greg Murphy , 

We would like to have a closer look and help where we can. We've sent you a private message with the details that we need to get started.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message