Bill proration

[DH21]

Why isn’t me first bill prorated for the days I had the service instead of a full month?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

"All of your services are billed a month in advance."

For example, if your account was activated on September 1st, and your bill is printed on the 7th, your first invoice will include charges from your installation date of September 1st - September 30th. In addition to your regular monthly charges which are billed one month in advance, your bill will include charges for your usage, rate plan and features from the date you activated or if changes were made to your account. On your bill & & also shown in MyBell you will notice a billing date. This date will remain the same each month as part of your monthly billing cycle.

"That means that your first bill could include charges for service for almost two months."

Your first bill will also include any service charges associated with the installation.

Your second and later bills will only include your regular monthly charges plus any fees or changes that you make to your service.

Thank you for reaching out to the Bell Community Forum.

Take care.

[Gozie]

Thank you for the prompt response. 

[Mich2]

I got a video message saying my bill is the 3rd of every month and because I activated on the 4th,I will have an extra 30days added to my bill.That makes no sense to me.Since I am still paying for this month.My old plan is actually more expensive,then my new one by $30.

[WelshTerrier]

Good Day.

"All of your services are billed a month in advance."

For example, if your account was activated on September 1st and your bill is printed on the 7th, your first invoice will include charges from your installation date of September 1st - September 30th. In addition to your regular monthly charges which are billed one month in advance, your bill will include charges for your usage, rate plan and features from the date you activated or if changes were made to your account. On your bill & & also shown in MyBell you will notice a billing date. This date will remain the same each month as part of your monthly billing cycle.

"That means that your first bill could include charges for service for almost two months."

Your first bill will also include any service charges associated with the installation.

Your second and later bills will only include your regular monthly charges plus any fees or changes that you make to your service.

Similarly, when you add, remove or cancel a service or feature in the middle of your billing period, Bell will automatically adjust the charges so you only pay for the time you subscribed to the service. Typically you will see a prorated adjustment within 1-2 billing cycles after making the change.

Thank you for reaching out to the Bell Community Forum.

Take care.

[User309]

We got new phones thru Bell. They promised to give us $40 plan. The original cost is $80 per month but after discount, it will be $40. But when we get the billing, our bill is at $57 cad per month!!! We tried to contact you several times. You even have report# but until now no update!!! How come we already have a bill for a month when we only got the phone last Nov 23!!!??!!

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

"All of your services are billed a month in advance."

For example, if your account was activated on November 1st and your bill is printed on the 7th, your first invoice will include charges from your installation date of November 1st - November 30th. In addition to your regular monthly charges which are billed one month in advance, your bill will include charges for your usage, rate plan and features from the date you activated or if changes were made to your account. On your bill & & also shown in MyBell you will notice a billing date. This date will remain the same each month as part of your monthly billing cycle.

"That means that your first bill could include charges for service for almost two months."

Your first bill will also include any service charges associated with the installation.

Your second and later bills will only include your regular monthly charges plus any fees or changes that you make to your service.

Similarly, when you add, remove or cancel a service or feature in the middle of your billing period, Bell will automatically adjust the charges, so you only pay for the time you subscribed to the service. Typically, you will see a prorated adjustment within 1-2 billing cycles after making the change.

Thank you for reaching out to the Bell Community Forum.

Take care.