Change account ownership / Transfer of responsibility

[Alberto]

Hey guys, if I want to change the owner account, what's the procedure?

[Bp1]

I want to pass a phone number over to my son

Set up an account for him in his own name 

[WelshTerrier]

You can transfer the responsibility of your Bell residential service to someone in the same residence without service being interrupted.

For more information, have a look at this web link: How to transfer my Bell Home phone number to someone else

If your inquiry is related to a Bell Mobility services, check out: How to change ownership of my mobile phone

Thank you for contacting the Bell Community Forum.

Take care & have a wonderful day.

[Dylan0]

My ex is the one who originally opened up my account and I want to change that and put it into my own name how do I go about doing so?

[WelshTerrier]

You can transfer responsibility for your Bell Home phone service to someone in the same residence without service being interrupted.

The transaction requires the agreement of both parties. The new customer will take responsibility for all past and current charges on the account.

A $25 service charge will appear on the next bill, which includes associated changes to the directory listing.

If you're transferring your phone line to someone else because you're moving, remember that you must arrange the transfer before your moving day.

Call 1 866 310-BELL (2355) to transfer responsibility of your line to someone else. We recommend that the person taking over the service be present for this call.

If your inquiry is related to a Bell Mobility services, check out: How to change ownership of my mobile phone

Thank you for contacting the Bell Community Forum.

Take care & have a wonderful day.

[Jack Fuller]

Hi there , how to split account with two lines for different costumer , for people who can’t speak and understand English? only speak Ukrainian, 6th month nobody want to help… 

[WelshTerrier]

Good Day and thank you for posting your question.

I would like to assist you but I require further information in terms of question? Do you want to split one account in to two accounts, or add a second line or share an account with two different customers?

If your question is related to any of these above scenarios, then I can only suggest that you possibly contact Bell Customer Service & assist them with explaining the changes that you wish to make on their behalf. If you are assisting them as part of the Canadian Immigration Newcomers services. I have included the following Government of Canada web link.  Find free newcomer services near you (canada.ca)  You can enter your location on this site& it will redirect you to services that are available within your community to help with matters such as this.

You can also try reaching out to Bell Customers service at: 1 866 310-BELL (2355) or dial *611 from any Bell mobile device.  You can request to speak to a manager. Have you considered arranging for a local Ukrainian interpreter within the community to assist in this matter?

Thank you once again for contacting the Bell Community Forum.

I wish I could do more in offering up a more permanent solution.

Take care.

[Jack Fuller]

One person owner account , the other person is under name of owner use second line , they are want have separate account 

[WelshTerrier]

Good Morning, 

I do wish I could help you out, but I can not. Account issues such as this can not be completed on the Bell Community Forum. We do not have access to your account information. This is a peer-to-peer member site to ask questions, find answers and share your thoughts.

If they are wishing to split the account by transferring the second line to establish a new & separate customer account, then it must be completed with Bell Customer Service online or by visiting a Bell Store. The owner of the account and the owner of the new account would need to be present along with someone who can be of assistance to both of them.

Thank you once again for reaching out and posting your reply on the Bell Community Forum.

Take care.

[Jack Fuller]

Who can help ? I need some one who speak both Ukrainian and English  , the people are tourist in Canada , they don’t need know a English , in this case they are costumer do not pay for Bell service until the account do not split , there is no order for the client to speak in a foreign language to resolve the issue, this should be dealt with directly by the company that provides the services, it should look for a translator so that it can communicate with the client, this is simply not respect for the tourist to the person who came from another country… 

[BellKris]

Hi there, @Jack Fuller. Welcome to the Bell Community, and thanks for your post.

While we understand and sympathize with your language barrier, Bell Canada only provides customer service in English and French. For assistance in other languages, we'd recommend considering the following:

1. Add an authorized family member or trusted person to your account to discuss account details and changes on your behalf and/or,
2. Retail stores are available for support - feel free to visit your existing store of choice. Retail staff can also identify stores with specific language supports available.

For info on how to change and transfer ownership of an account, take a look at our thread on Changing account ownership / Transfer of responsibility

Have a great day.

[Jack Fuller]

They don’t have a family or friends in Canada who speak both in Ukrainian and English ! You have to find translator ! the client should not be looking for someone at all, this should be done by the company that provides the services, I am 100% sure if this concerned a business account or a business transaction, the issue would have been resolved long ago! The costumer do not pay until his account do not split ! these people came to your Canada for the first time in their lives, what kind of friends or family are we talking about? Or do you think friends should be in any country? do you have many friends in Germany, Italy, China, Ukraine???

[Jack Fuller]

I have been trying to close the number for 3 months - this is complete chaos! So they also gave me an invoice, which I refuse to pay! and also for 6 months I tried to split the account (since there are different users in the account) to this day they bully me that I have to call on the phone and speak in English, and if I came from the Ukraine, they simply ignore me and disconnect from the chat - this is a complete lack of respect for the client, in whole years of my life I have not seen such an attitude towards a client, I have lived in 20 countries and there was no such service anywhere! Also, due to the fact that my outgoing calls were blocked, I was unable to contact my clients at work, my deal fell through - in April I urgently needed to call my banker because I had lost my credit card! I wrote in the chat that I needed to call - and in response I was completely ignored... I had to buy a new number, I spent more than $200 on calls, so for the 2 months that I had no connection - I refuse to pay for the tariff plan! Who can provide me with supervisor contacts? or who can help me with this. Thanks Advance

[WelshTerrier]

Good Day.

To cancel a Bell Mobility service, you will need to call: 1 800-667-0123  or dial *611 from any Bell mobile device.

You can also reach Bell Customer Service via their Internet Chat:

 Contact Bell | Bell Mobility, Internet, TV and Home phone | Bell Canada

For info on how to change and transfer ownership of an account, take a look at this thread on Changing account ownership / Transfer of responsibility

 @Jack Fuller he following web link will connect you a member of the Bell Management Team.

How to resolve your concern (bell.ca)

Take care.

[BellPatricia]

Hello @Jack Fuller

We want to review this request and make sure that everything is taken care of. We have reached out to you via private message so we can discuss this further. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia 

[Gramma janice]

My husband and I went to bell store at east mall in Etobicoke to change over three cell phones to my sons name we have six accounts and have been with bell over 30!years was told the store cannot do this gave us a number to call we called and both my husband and my son spoke with a nasty lady she took all information from my son who address is the same has us over 45 min on phone then she says now you need to go to a bell store and have them call to have change completed we go back to bell store to again be told this needs to be done on phone so disappointed in bell everything takes forever on phone and still cannot get things done properly