Credit Union not listed for preauthorized payments from bank account

[LG]

My credit union branch is not in the list when I am supposed to select my bank. I was told via chat there is no way to add it. How is that possible? SOMEONE must be able to add to this list! Any info on that?  Thanks

[1RMM]

Servus Credit Union not listed for preauthorized Payments.

Does anyone know of a work around, or a different name that should be used?

[BellKris · Accepted solution]

Good morning, @Lenora and @1RMM. Welcome to the Bell Community, and thanks for your posts.

Additionally, thank you for bringing this to our attention. We've flagged Servus Credit Union to be added to our list of financial institutions for pre-authorized payments. As mentioned by @BellAntgio prior, please keep in mind that any updates of the sort may take some time to be corrected. With this being said, check for app updates and the list periodically to see when it will be updated. 

Best wishes.

— Kris

[Lenora]

Yes, Servus Credit Union supports this type of payment.  Servus Credit Union is one of the largest credit unions in Canada and the largest in Alberta.  You need to make this a priority to get them  added to your FI list.  

[N Gayle]

This is exactly what happened to me.  No one seemed to know what I was talking about or willing to help.  I finally went to a Bell service store. He seemed to understand but told me this had to be done on the phone, which I told him I tried numerous times.  I finally phoned right in front of him and he heard the bell representative telling me I needed a different bank that supported these payments and numerous other reasons that made no sense.  I could tell by his face, he knew this was not the right information.  He offered to get a voided cheque from me(the old school way) and sent the information in.  I think it is fixed but the lack of service was so frustrating.  

[northride]

Hello, do you work for Bell?

[northride]

Well, well, unbelievable, due to how long this took, but it looks like someone is actually responding to requests on this forum. Just noticed my bank was just added!

So don't give up hope but keep checking the bank drop down list on your bill payment page.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

I am a Bell Community Forum member & a customer, just as you are. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

I do not work for Bell. Why do you ask? Is there something I can do to assist you? If so, please let me know.

Take care.

[alig]

Like everyone else, I struggled with this for a long time before phoning Servus. Servus is a member of Alberta Credit Union Central or Central Alberta Credit Union LTD. (can't remember exact name) If you select that option and enter your banking info, it will work.

[Patiogoer]

Hello. Could you please add Frontline Credit Union to the list as well

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Thank you for your post.

A Bell Forum moderator will forward your request to add your Credit Union to the financial institution list. 

Have you contacted your credit union to confirm if they support this type of payment & if so, what their name would be listed as? You should also verify with them the correct spelling as well.

Let us know if you require any further assistance.

Take care

[BellAntgio]

Hey there @Patiogoer , 

Welcome to the community and thanks for your posts. 

We've forwarded the missing institutions to be verified and corrected. One thing to keep in mind, any updates of the sort may take some time to be corrected. With this being said, check for app updates and the list periodically to see when it will be updated. 

Let the community know if you have more questions.

[TreeManElite]

Can you look at add “Northern Credit Union Limited” formerly Copperfin Credit Union (Branch # 828) as well.

[BellAntgio]

Hey there @TreeManElite ,

Welcome to the community and thanks for your posts. 

We've forwarded the missing institutions to be verified and corrected. One thing to keep in mind, any updates of the sort may take some time to be corrected. With this being said, check for app updates and the list periodically to see when it will be updated. 

Let the community know if you have more questions.

[Jasonyyc]

I was disappointed to discover that my credit union is also not listed. I'm going to lose my automated payment discount because I don't have the option to add my credit union. I would have reconsidered signing up with Bill if I was aware of this. This seems kind of crazy.

Please add Connect First Credit Union as soon as possible This is a large credit union in Alberta.

[BellAntgio]

Hey there @Jasonyyc ,

Welcome to the community and thanks for your posts. 

We've forwarded the missing institution to be verified and corrected. 

One thing to keep in mind, any updates of the sort may take some time to be corrected. With this being said, check for app updates and the list periodically to see when it will be updated. 

Let the community know if you have more questions.