Credit Union not listed for preauthorized payments from bank account

[LG]

My credit union branch is not in the list when I am supposed to select my bank. I was told via chat there is no way to add it. How is that possible? SOMEONE must be able to add to this list! Any info on that?  Thanks

[LG · Accepted solution]

Found it with a name slightly different. Search the entire list not just where you think it should be!

[DarrylVancity]

Hi,

I can’t seem to find my bank “Vancity” (credit union) on the options list does anyone know if it’s under a different named company or bank? 

[BellPatricia · Accepted solution]

Hey there @DarrylVancity. Thanks for your post, and welcome to the Bell Community.

Have you contacted your banking institution to confirm if they support this type of payment, and what their name would be listed as?

Keep us posted.

- Patricia
 

[JC1]

I am trying to change my bank account online but my financial instituation does not show up on the list even though I am currently using the same financial institution to pay my invoice now.

Bank/institution  Alterna Savings and Credit Union, which is the financial institution for government employees

I looked through the entire list, and, no, Alterna Bank is not the same financial institution.

I have spoken to Bell by phone as well as 2 Bell stores and received differing information.  

I know this Credit Union allows Bell PADs to occur since the payment is coming out of the current account on file.  

Is there some way this can be escalated so this financial institution can be added quickly?  Although I would like to stay with Bell I may need to change my service provider if this simple issue cannot be resolved.  

Thank you.

[Patty]

I am trying from the Bell site to set up Pre-Authorized payments; however my financial institution is not listed in the list to pick from.

Hiw do I go about setting this up

[ScreenNameNotMyUserna]

It appears that this is not possible to get the list updated.  I have spent the last 2-1/5 hours on the phone with customer service, to essentially be told I can't be helped.  I guess that if any new banks come in to existence in the future, they are SOL when it comes to being an option for Bell customers to use as a banking source.  Absolutely dumbfounding....

I've only been a customer with Bell for the last 10 days now, and I am already fed up with them and may just go back to my previous provider.

Before a moderator responds with what appears to be a canned reply, yes my bank supports this type of payment (as I have ALL of my other bills on PAP), so you are going to have to skip to the next line in your Customer Reply Script.

[KeithJ]

We would love to set up the pre-auth payments but our credit union (Assiniboine Credit Union) in Manitoba isn't listed.

Can this be requested?

[terry_realtorcpa]

I am also trying to add Alterna Savings as a pre-authorized payment option but they don't show up as an option?  How could this be possible?  Please change this field to an institution number instead of a drop down list that doesn't include all banks.

[Syd]

Is Access Credit Union not an option for setting up pre-authorized payment through my bank?

[Ellie]

Is it possible to add Newfoundland and Labrador Credit Union for pre-authorized payments? I cannot find it on dropdown list

[BellKris]

Good morning, @Ellie. Welcome to the Bell Community.

We've confirmed that "Newfoundland & Labrador Credit Union / CR Union" and "Newfoundland / Newfoundland & Labrador CR UN LTD" are both available as payee options when completing payment online via MyBell. 

We would recommend reviewing and double checking for any spelling errors.

Let us know if you have any further questions.

[Magg]

Ontario educators credit union limited is also not on list    For banking info  Helpppppppp

[Unlucky]

My bank, Interior savings is not on the list of banks to set up pre-authorized payments

[BellKris]

Good morning, @Unlucky. Welcome to the Bell Community, and thank you for your response.

Were you still having difficulties finding your bank to make a pre-authorization agreement? If so, have you spoken to your bank to make sure this method of payment is supported?

Looking forward to hearing back from you.