Bell

LG · ‎11-01-2021

My credit union branch is not in the list when I am supposed to select my bank. I was told via chat there is no way to add it. How is that possible? SOMEONE must be able to add to this list! Any info on that? Thanks

BPS · ‎10-23-2025

Hi @AlanH

Glad you were able to resolve your issue. I’m curious as to how you discovered the Institution Number was assigned to another credit union? Can jou enlighten me? I’m quite new to the MyBell app and haven’t figured out all its complexities. Thanks in advance,

bps

AlanH · ‎10-23-2025

oh, wait, it was my insurance company that had the institution number wrong. On the Bell form, it doesn't give the transit number; instead, you're asked to add the transit number manually, which I suppose is a check to make sure that you've got it right.

BPS · ‎10-23-2025

Okay thanks @AlanH That makes sense!

Carla · ‎10-29-2025

I am not able to register for autopay and not able to get the $10 month credit because my bank is also not listed. Are you able to add the Provincial Credit Union, PEI?

WelshTerrier · ‎10-29-2025

Good Day & Welcome to the Bell Community Forum.

Thank you for reaching out to the Bell Community Forum.

Have you contacted your banking institution to confirm if they support this type of payment, and what their name would be listed as?

A Bell Forum moderator will forward your request to add your Credit Union to the financial institution list. One thing to keep in mind, any updates to this list may take some time to be corrected. Please periodically check the list or app to see when it will be updated.

Let us know if you require any further assistance.

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

BPS · ‎10-30-2025

Hi again - I have a quick question. I have until November 16/25 to register for PAD. If Bell continues to fail to list my credit union, which looks increasingly likely, and I lose the $10 credit, will it be reinstated if and when it finally makes the list? It seems only fair, since it is not my fault I was unable to claim the credit. Thanks in advance.
bps

BellAntgio · ‎10-31-2025

Hey there @Carla ,

Welcome to the community and thanks for bringing this to our attention.

We've forwarded the missing institution to be verified and corrected.

One thing to keep in mind, any updates of the sort may take some time to be corrected. With this being said, check for app updates and the list periodically to see when it will be updated.

@BPS , We invite you to check out Getting the Autopay credit on Bell.ca to learn more about the Autopay credit offer.

Let the community know if you have more questions.

BPS · ‎11-01-2025

Thanks @BellAntgio I found the answer to my question, and it is “yes”! The credit will be applied if and when my credit union gets listed.

BPS · ‎11-08-2025

I should add that you must be on an auto-pay eligible plan for the credit to be applied later.

BPS · ‎11-19-2025

Happy to advise that my Credit Union is now listed and I am confirmed for PADs. Don’t think they made it in time for the current bill cycle but I’ll be watching for the discount on my text bill. Thanks to all mods and others for the advice and support!

Glenthebuilder · ‎12-04-2025

Koho not designated for pre authorized payment.

My bank isn't recognized as a known financial institution. So my pre faith wasnt set up and my phone has been suspended. How can I fix this?

WelshTerrier · ‎12-04-2025

Good Day and Welcome to the Bell Community Forum!

Have you contacted your banking institution to confirm if they support this type of payment, and what their name would be listed as?

A Bell Forum moderator will forward your request to add your Credit Union to the financial institution list. One thing to keep in mind, any updates to this list may take some time to be corrected. Please periodically check the list or app to see when it will be updated.

Bill payment due dates, overdue accounts or extensions cannot be changed on this forum. In the interim, if your service has already been suspended, there are several options for you to make an overdue payment including pre-authorized payments.

I would suggest you contact Bell Customer Service billing & orders ASAP. Depending on your payment, the timing of when you will send it, & when Bell receives it, you could have a problem. Once your payment is received and posted, you may need to restart your phone in order to regain access to the network.

Their number is: 310-BELL or 1-866-310-BELL or *611 from any Bell mobile device.