How to stop getting promotional mail from Bell

[CM1]

Does anyone know how you can stop receiving annoying and, frankly, wasteful Bell offers via mail? There are no options on MyBell offers/notification preferences - which is just ridiculous in itself - and no options to start a support chat about this. Thanks in advance!

[AnD · Accepted solution]

Hi, did you try when you log in to click on your name (at the top right of your screen, next to log out), then select "my profile" (last option) then you will be able to update some of your preferences on marketing communications 

[Vossy · Accepted solution]

I changed communication settings in the Bell app.  By clicking on the silhouette icon on the top right you can edit your settings.  Select Profile > Profile Information > Communication preferences > unselect the communications you don't want to receive.

I did this for my email a long time ago but I don't know if that is the reason I don't physical mail from Bell.  Hope this helps and we save some trees.

[ClientMR]

I keep receiving marketing/promotions in the mail, addressed to me (I'm a former customer). How do I get my name removed from any mailing lists for promotions and/or marketing?

[WelshTerrier · Accepted solution]

Good Day.

To opt out of direct mail and telemarketing offers, please call Bell Customer Service at: 1 866 310-BELL (2355).

To opt out of email and text message offers, please update your communication preferences. Login to your MyBell web account. Select > My profile. Select > MyBell. Scroll down the list on the left side of the page to > Service profiles. Go to Marketing preferences section on the right side of the page. Select > Marketing communications preferences. Select > Edit. Uncheck your services. Select > Save.

If you prefer, you can also make these changes using the following web link:

Email updates from Bell Canada – manage your email preferences

FYI Only. Personal information and your privacy

Take care.

[Matt M]

Does anyone else get a DAILY sales call from Bell EVERY day, even though you are a customer and have asked Bell to stop!

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

This may not be Bell calling you. It could be a fraudster trying to scam you. In any event, if you wish you can:

1. Opt out of direct mail and telemarketing offers by calling Bell Customer Service at: 1 866 310-BELL (2355).
2. You can also opt out of email and text message offers. To do so, please update your communication preferences in MyBell. Login to your MyBell web account. Select > My profile. Select > MyBell. Scroll down the list on the left side of the page to > Service profiles. Go to Marketing preferences section on the right side of the page. Select > Marketing communications preferences. Select > Edit. Uncheck your services. Select > Save.
3. You can also make these changes using this web link: Bell Canada – manage your email preferences
4. Personal Information & Privacy: Personal information and your privacy

FYI Only. Bell does not call its customers daily. Reputable companies such as Bell, banks, utilities & highly regarded services & institutions do not send you messages or make calls such as this! They do not call you asking to provide personal information. Next time, Hang up! 

Never share any personal information with anyone you do not know or trust! Do not open web links or messages in emails or text messages!

Please check out the following web link that I have provided. It may be of further assistance to you

Service provider impersonation scam - Bell

Thank you for posting your question.

Take care.

[Serguei]

I keep receiving marketing emails to my old email ***@outlook.com. I changed this email long time ago to my new email ***@outlook.com. I no longer use the old email. However, it still shows on my account and though everything is unchecked, I'm still getting emails there. Please remove my old email ***@outlook.com from all my Bell records. I have no option to do it myself. I'm attaching screenshots.

[WelshTerrier]

Good Day.

This may not be Bell sending you these emails. It could be a fraudster trying to scam you. In any event, if you wish you can opt out of direct mail and telemarketing offers, please call Bell Customer Service at: 1 866 310-BELL (2355).

To opt out of email and text message offers, please update your communication preferences. Login to your MyBell web account. Select > My profile. Select > MyBell. Scroll down the list on the left side of the page to > Service profiles. Go to Marketing preferences section on the right side of the page. Select > Marketing communications preferences. Select > Edit. Uncheck your services. Select > Save.

If you prefer, you can also make these changes using the following web link:

Email updates from Bell Canada – manage your email preferences

If preferable, you can also choose to close your Outlook.com email account.

Close your Outlook.com account - Microsoft Support

If your Outlook.com account has been hacked:

How to recover a hacked or compromised Microsoft account - Microsoft Support

FYI Only. Personal information and your privacy

Take care.

[Serguei]

unfortunately, your advice doesn't apply to my situation.

[BellPatricia]

Hi there @Serguei 

Thank you for reaching out to the Bell community. 

Let us take a closer look at this. I have sent you a private message to get more information. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia