'Internal Server' error when ordering iPhone through MyBell app

[Molleemaxx]

I am trying to purchase a new iPhone 14 Pro through the bell app and at the final step where you go to submit it says that there are technical errors with the internal server I have been trying for 12 hours is there a remedy to fix us

[BellKris]

Hi there @Molleemaxx.

Welcome to the Community and thank you for your post.

We'd like to have a look into your account and have reached out to you privately.

Please check your inbox, next to your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

— Kris

[Djeroc]

I’m having this same issue and no one I’ve spoken to knows what’s going on

[BellAntgio · Accepted solution]

Hey there @Djeroc , 

Welcome to the Community and thanks for your post. 

In order for the Community to have a better understanding of your concern, could you share a screenshot of the error you're receiving and at what step is the issue occurring? (please make sure to mask any personal and/or account details from the image). 

You can also give the below a try;

• Make sure your phones OS/IOS and apps are all updated to their latest versions.
• Log out of all MyBell profiles, change your password and log back in.
• If trying via your mobile app, try via a desktop/laptop computer. If the same issue occurs via a desktop browser, try a different browser (Chrome, Edge, FireFox, etc.) and as a last resort, place your browser in incognito mode.
• Have you tried upgrading via the help of one of our representatives either over the phone and/or in store?
• What troubleshooting steps have you tried so far?

Looking forward to hearing back from you.

[Nicki]

I am trying to upgrade my phone. I get to the 4th step and it says....Internal server error. I have been trying all day. Nothing is working.  

[WelshTerrier · Accepted solution]

Good Day.

You mentioned that you can not complete your phone order due to an error?  How are you trying to place your order? Have a look at the following suggestions:

1. Make sure your phones OS/IOS and apps are all updated to their latest versions.
2. Have you tried removing the app & reinstalling it?
3. Have you rebooted your device or computer?
4. Log out of all MyBell profiles, and log back in.
5. If trying via your mobile app, try via a desktop/laptop computer. If the same issue occurs via a desktop browser, try a different browser (Chrome, Edge, FireFox, etc.) and as a last resort, place your browser in incognito mode.
6. Have you tried upgrading via the help of one of Bell's Customer Service representatives either over the phone and/or in the Bell store?
7. What troubleshooting steps have you tried so far?
8. Have you contacted Bell Customer Service Tech support to request assistance?

Let us know if we can provide you with further assistance.

Take care.

[Raybo]

Anybody else getting an error message when trying to upgrade devices online. Been trying for over a week now…..many hours spent on the phone with Bell with no resolve. Been told 3 times that they would return my calls for support, nobody has called back as of yet. Been told all kinds of different possible issues. What? Really?