Good Day & Welcome to the Bell Community Forum
The Bell Community is a place for you to ask questions, find answers and share your thoughts. It is a peer-to-peer web site. As such we do not have access to your account and billing details.
Before I try to assist you in answering your question, could you please provide the community with further information?
- Did you initiate this call or was the call placed by a third party?
- Unlimited long distance in Canada > Home phone? or Mobility?
- Include your plan details.
- Have you reviewed the specifics in your service agreement. E.g. Unlimited Canada-wide calling
- Please provide specifics in terms of the other carrier charge.
- Third party calling? Operator assisted? 900 /976? Call Forwarding? You can confirm this charge by accessing your MyBell account and selecting the specific. You will be able to view the usage charges, date & time, duration, type of call, etc.
For example, if you have Bell Mobility & you subscribe to a long-distance feature, you only pay your regular airtime charges when you make or receive a long-distance call. The long-distance minutes will be deducted from your feature.
Have you reconfirmed this charge with Bell Customer Service accounts and billing? Please call: 1 866 310-BELL (2355)
Let us know if we can be of further assistance.
Take care.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
