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04-30-2025 07:38 AM - last edited on 06-20-2025 08:55 AM by BellDRock
I understand the need to implement login verification on the web. All good. However it completely baffles me that your system requires a successful text-based authentication to my Bell mobile phone, and then immediately requires an additional e-mail based verification. This is ridiculous, useless, and a waste a time. Not even my bank makes me jump through that many hoops for a simple login. Once again Bell you are demonstrating you are more interested in showing off and spinning your wheels just for the sake of it, rather than focusing on the actual customer experience. I login to my Bell account often, and this has become such a source of irritation that I'm considering switching to Rogers. So, my question is, can you setup my account so that I'm not forced to double verify myself when I log in!!??
Solved! Go to Solution.
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11-20-2025 07:13 AM
Bell may be making changes. Sometimes I am asked and sometimes I am not. ReCAPTCHA appears to be more common right now.
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11-20-2025 02:59 PM
Good Day.
Thank you for your feedback.
Bell has not shared any plans to stop MFA/2FA authentication on MyBell. Bell is working on future enhancements, tweaks and changes to MFA/2FA. There are no plans to discontinue MFA/2FA authentication on MyBell.
If you have a Bell webmail account & you are using a browser, MFA/2FA authentication is required in order to access your email account. You can configure & change your level of access security by selecting Settings on your Bell Webmail toolbar. Scroll down the Basic settings list. Select > Access security.
Take care.
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