English speaker, French information

[Maxtho]

All the promotions to my email I receive, the bills, the communications are all in French, but I am an English speaker is there a way to change these to English? 

[AlexS]

You can change the language preference in the “Billing Profile”.

[Bessie]

I have the same issue.  The billing profile is in English.  Anytime I make a change to my services, the confirmations and Service Agreements come back in French.  Are there other areas in the Bell site that need to be updated?  My iPhone translates the pages the best it can, but there is always something that is lost in the translation.  Please provide a definitive answer or link.

[BellAntgio · Accepted solution]

Hi there @Bessie ,

Welcome to the Community and thanks for your post.

We'll be more than happy to help you with your Language preference and have sent you a private message with the details that we need to get started.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

If anyone wishes to change account/profile language preference, not a problem. This is an account level change and we, the Bell Community Moderators can help.

Simply reply to this thread with your request (no account or personal info) and a Moderator will reach out via Private Message to assist.

[Web416]

I am also having the same issue. All of my account changes and order confirmations are being sent to me in French instead of English. Can someone please send me a message to get this resolved.

[BellPatricia]

Hey @Web416 

Welcome to the Bell Community.

I have just sent you a private message so we can gather some details. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[Rafi]

I have the same issue, being an English speaker everything is in French, voice mail, emails promotion etc. I need this changed

[BellKris]

Good morning, @Rafi. Welcome to the Bell Community, and thanks for reaching out.

I have just sent you a private message so we can gather some details. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

— Kris

[Hgt]

I have the same problem. How does this get fixed?

[BellKris]

Good morning, @Hgt. Welcome to the Bell Community, and thanks for reaching out.

I have just sent you a private message so we can gather details to assist. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

— Kris

[Blackie181]

I need someone from Bell to change my voicemail and all my emails from Bell to ENGLISH.

When I opened my account I was told my account was setup as ENGLISH but my voicemail message is in French and all emails from Bell are received in French.

From other posts, it  appears that only Bell can make these changes.

Can somebody at Bell correct this????

[BellKris]

Good morning, @Blackie181. Welcome to the Bell Community, and thanks for reaching out.

I have just sent you a private message so we can gather details to assist. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

— Kris

[MoShf]

I recently became a Bell customer and have been facing language communication issues. I'm an English-speaking person residing in Montreal. Bell emails/ communicates with me in French, like promotions, bills, etc.; my voicemail box is in French. Is there a way to change these to English, please? Thanks

[BellNick]

Hi there @MoShf 
Thank you for your post and welcome to the Community.
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[havsoup]

Hello, Im having the same problem but with phone calls and voicemails. My communication preferences are set to english and I receive emails in English but phone calls and voicemails in French.