Pre-authorized payment credit card expiry

[Clam]

I was on a pre authorized payment plan.My card was cancelled before the last payment. Will a new card cover it?

[WelshTerrier · Accepted solution]

You need to update your Pre-authorized credit card on MyBell as soon as possible. Like now! Was your payment for your Bell account declined or is this just a change in your credit card? If this is a change in card only, log in to MyBell > Select One Bill > Pre-authorized payment & make the changes to your payment information. Save the changes & your changes are now complete.

If your credit card payment was declined, you may also need to make a payment on > MyBell > One Bill > Make a payment. In this case, I would also contact Bell Customer Service billing / orders & advise them that you missed a payment & are making a payment on MyBell. You can reach them by calling: 1 866 310-BELL (2355) They will be able to provide you further direction.

Take care.

[Nobody1]

Hi.  I have pre-authorized credit card payments set up on my account.  I just received a new credit card as the old one expires soon.  The number is the same but obviously the expiry date has changed.  Do I need to update the info in my account or does Bell automatically update it for me?

[BellPatricia · Accepted solution]

Hey there @Nobody1 

Welcome to the Bell Community and thank you for your post.

It is important to keep your payment information up to date. If your credit card has expired you will need to update your information in the MyBell app.

For a step by step check out: My Bell app: How to edit or delete pre-authorized payments

Have a nice day 🙂

@BellPatricia