Unable to pay invoice online

[Kuki]

I was paying my bill using my Visa card without any problem from Dec 2021 - April 2022. Since May suddenly the Bell system does not like my card and tells me there is an error.  My card works for all other utilities except Bell.

I contacted (via phone several times), customer service and they are unable to  help.  They want me to pay via bank which is not a preferred option.  Its bypassing the problem.

Bell, please provide a solution.

[BuffaloKid]

Bell does NOT accept credit cards from banks outside of Canada. After the chatbot transferred me, the live person online pointed this out to me. That person forwarded me a copy of the service contract.

I tried paying a bill at a Bell "store". You are required to use a separate card machine/reader OR call. You can NOT use the "regular" debit/credit machine/reader.

[WelshTerrier]

Good Day.

You are absolutely correct. Thank you for posting your question. This is a peer-to-peer website. Decisions on methods of payment are not within the scope of being solved on the Bell Community Forum.

There is little we can do to assist in changing the forms of tender that are accepted at Bell.

 You can pay with a Visa, Mastercard and American Express that is issued from a Canadian institution. You can also choose to pay your bill by setting up Pre-authorized credit card & financial institution payments on MyBell.

Take care.