Unable to view my bill on the My Bell App

[Tamara]

For the last several months I have been unable to access my bill on the app. It says Your first bill is not yet available. I have had Bell for a lifetime and I can view on the website with no issue. I have ensure the app is up to date with no resolve. Super annoying having an app and not being able to view my bill. Any suggestions to be able to view my bill on the app.

[WelshTerrier · Accepted solution]

Good Day.

There has been a change to Bell's billing platform and it's possible that some customer bill dates may have changed by a few days during the migration process. Are your bills still visible in MyBell?

This change in billing date does not affect your current services or rates.  Bell issues your bill each & every month with the same billing date. If your billing date has changed as indicated in your post, Bell must receive your payment within 30 days after your due date.

You can confirm your billing date and verify if there is any outstanding balance on your account by logging in to MyBell and or by contacting Bell Customer Service Accounts & Billing. 

Once the migration is done there is typically a notice on your bill right after the change occurs. There should be a note on your current bill, and it will say "Welcome to your new and improved bill. We've moved to a new billing system, which results in an updated look and the following change to your bill. Your bill is now available a few days later each month; the new date is reflected on this bill. Note, this change does not affect your current services or rates."

Support for: My bill

For further assistance please call: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

Take care.

[Kaycee]

Hello I am having same issues and tried everything you listed including tryng to log in using a different cell. It seems based on answers here the issue is with people that have had 2 accounts one bell and then maybe cancelled the tv/internet and just kept cell. I have the same situation

[Joseph-McClure]

Like I said, I received an email saying that my bill date has changed to the 28th of each month.   I also received several other emails from Bell that the most recent email says that I should disregard completely as they were sent in error.

i’m no longer concerned about this issue and fully expect to see my bill in the app in the coming days.

[Bess]

All fixed and working as it should.

[WelshTerrier]

Good Day.

@Bess Thank you for reaching out and updating the Bell Community Forum and advising us that you are now able to view your bill. Glad to see that everything is now copacetic.

There was a change to Bell's billing platform and it's possible that some customer bill dates may have changed by a few days during the migration process.

You can confirm your billing date and verify if there is any outstanding balance on your account by logging in to MyBell and or by contacting Bell Customer Service Accounts & Billing.

Take care.