Unsubscribe from Roam Better

[queequeg]

It was as easy as sending a text message to subscribe to Roam Better.

However, Bell makes it insiduously difficult to unsubscribe (probably in the hope you forget your setting and pay a 14$/day fee next time you travel with your SIM card and you forget you had the service on: it will charge you as soon as any app on your phone ping the network, which means almost certainly every day of your travel).

The MyBell app (mobile or web) does not permit you to deactivate the feature, what gives? Bell wants you to *contact them* to unsubscribe. Seems very dishonest to me!

Anyone knows if there is a text message option to unsubscribe, just like the one that allows you to subscribe?

[MM2]

Someone else posted about this two years ago and it is still just as hard. Bell makes it almost impossible to remove room like home.  Yet, their automated messaging says that you can “EASILY” make any changes with your account through their app. Is anyone absolutely fed up with Bell and the removal of the 30 day roaming for $60 and all the prices being astronomical! If anyone finds a better plan please let me know. 

[WelshTerrier]

If you'd like to unsubscribe, please call BELL Mobility. Taking this feature off via online or using text messaging is not available. The service representative will remove this feature immediately while you are on the call.

To contact Bell Mobility call: 1-800-667-0123

[Kendra]

I have my cellular roaming turned off, and I just arrived in the UK only to receive a text from Bell telling me that I have Roam Better for $16 a day! I don't want this, I'm here for three weeks. I am using my family's wi-fi only. Needless to say I can't reach anyone at Bell, they just referred me to this forum. I'm not sure what to do next. 

[Justme416]

As long as you don't answer the phone, or make a call or send a text message you should be perfectly fine.  If you do one of these things then you will be charged $16 for the remainder of the day/midnight.  Bell WILL NOT send you any notification that you have activated this $16 a day service sadly.

[Val]

@Justme418 - 2 subjects here:
1. are you sure that turning roaming off will not trigger roaming charges? Of course, Bell will not confirm that. Years back, (like 10-12) I was testing it overseas (I expected some important call and if I received it I would answer it no matter of charges) and  Rogers (then I was using Rogers) charged me for those few days. For sure my roaming was off. Rogers told me that my phone was registered on a foreign mobile provider, which was enough to charge roaming, even with 0 calls and no data. 
2. I need my phone to be connected. And usually, I am using some global eSIM. I don't think I can disable roaming for Bell SIM and keep data enabled for a travel SIM. 
Well, theoretically I can keep Bell sim off, and use travel esim with roaming enabled. In case I need to receive SMS  I can turn off roaming->turn Bell sim on->receive SMS and then revert to the previous condition. 
But I am wondering if someone could confirm that turning roaming off and not answering calls will not trigger roaming. Bell would know since the SIM would be registered on a foreign provider network.

[Frustrated999]

A total scam. Predatory billing.  The CRTC needs to regulate these practices.  Canada is such a banana republic...

[Kiwi57]

This is the most educated response to this question I have seen in the 2+ years that I have watched this post.  Where is Bell in all this?  I'm assuming that as a "contributor" you don't work there 🙂 If they were just slightly more transparent and explained why this continues to happen, we might understand. However the assumption that we are all ridiculously stupid or naive is getting on my nerves.  These big companys, like Bell, do not have to explain their actions as they continuously take our money.  Under their monopoly we can't just give up their service ... and on it goes!

Val thank you for your contribution!

[Justme416]

YES. Bell and Telus should be punished for this behavior. I know that Bell only allows the Roam Better option, you can’t pay the per use rate, at least with my small business plan. So use one kilobyte of data and you get charged $13 or more AND they don’t even have the decency to send you a message to let you know that you did it and could potentially enjoy the rest of the day using this VERY expensive plan!

wifi calling was working well in other countries before they removed it as an option, solely to make a pile of $$$

[Kendra]

Thank you all for your input on this. I'm putting my phone on airplane mode every time I leave the house and my family's wi-fi. I tried this morning to look at the usage on my bell profile, and sadly it undergoing updates, so I can't even do that.  I'm already preparing for a battle with Bell when I return to Canada. 

[Frustrated999]

You can leave phone on airplane mode then turn Wifi on and Bluetooth on individually so you can connect to public wifi and use bluetooth features, while data remains off.

[Frustrated999]

They claim roaming is only triggered if there is data, SMS or call.  Hard to control the data part.

[Frustrated999]

UK 21GB SIM for 30 days = $17

Bell Roam Better 1 day = $16

[pmraz0159]

How do I de-active roam better with home data?  I got charged $16 before I turned off my phone in Mexico.  I don't want to repeat that again. 

[Lilly]

How do I deactivate my travel plan if no agents are available?

[dorrien]

I cannot find a way to cancel roam better