Amazon Prime app always requires an update on my 4K Vip5662w

[Martine]

When I try to have access to my Amazon prime app on the Fibe tv, it always requires an update…which I do….reboot…etc….

But still require an update…..

FYI, my Bell TV box is a 4K…

[BellNick]

Hi there @Martine 
Thank you for your post and welcome to the Community.

Could you please confirm your receiver model number?
Looking forward to hearing back.

[Martine]

Vip5662w

[BellNick]

Hi there @Martine 

In order to help we need to get a bit more information related to your TV account, so I have sent you a private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[Jeromio]

When I try to have access to my Amazon prime app on the Fibe tv, it always requires an update…which I do….reboot…etc….

But still require an update…..

FYI, my Bell TV box is a 4K…

[ZaneP · Accepted solution]

I have the Bell Fibe TV App subscription, which doesn't use a separate Bell receiver. But the app functions may be quite similar. When an app is not working correctly, I use these steps to resolve the problem. It may help you.

1. On your remote, select Settings
2. In General Settings, choose Apps
3. Choose See All Apps
4. Scroll down to Prime Video
5. Click on Force Stop
6. Click OK
7. Click on Open

If the Amazon Prime app opens and runs properly, the problem is resolved. If not, you can repeat the above steps, but select Uninstall. Then reinstall the app from whatever site you use (Google Play, App Store). 

Let us know if this works.

[Appache]

I have the same problem When I try to have access to my Amazon prime app on the Fibe tv, it always requires an update…which I do….reboot…etc….

But still require an update…..

[BellNick · Accepted solution]

Hi there @Appache 
Thank you for your post and welcome to the Community.
Have you attempted the steps @ZaneP shared? If so and you're still experiencing issues, we've sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[Vita99]

Periodically when I try to use my prime app, it tells me I have to update it?? I have no idea what this means, or how to do this. Now I cannot access any apps????

[BellPatricia · Accepted solution]

Hey there @Vita99 

Thanks for reaching out to the Bell community. 

What type of device are you using, and can you clarify what happens when you try to access your apps?

Typically, to update the Prime Video app you just need to open the app store, search for "Prime Video", and tap the "Update" button (if available). 

Let us know if you continue to have any trouble.

@BellPatricia 

[Rock017]

I have a 4k VIP 5662w receiver and prime says it needs updating. Hit update the receiver reboots, still says it needs to update. Read a similar thread but I cannot delete and reinstall Prime on this receiver. No access to Google Play. 

Any help is appreciated 

Thank you. 

[WelshTerrier]

Good Day.

Thank you for reaching out to the Bell Community Forum. You cannot uninstall or reinstall these apps. Google Play is not relevant and has nothing to do with the VIP5662w.

Crave, Netflix, Prime Video, YouTube, Stingray, etc. are apps that are built into the software that is included on the VIP5662w HD PVR. It takes approximately 20 seconds to load as it accesses your internet by way of the receiver.

I have a VIP5662w and I tested this out earlier this morning. I am not experiencing any issue accessing the Prime Video app.

You mentioned doing a receiver reboot. I will assume you did this by selecting > Menu > Settings > Reboot System.

I will also assume you are not experiencing any other TV channel or app issues and that you are able to access Prime Video on a computer or other device

Have you tried to do a hard boot of the VIP5662w?  Leave your TV on. Unplug the receiver from the power source. Wait 30 seconds. Plug the receiver back in. Allow the receiver to reconnect to your modem & the Bell network. This may take upwards of 5 minutes to fully complete.

Have you tried running the Bell's Virtual repair tool? The Virtual repair tool is a troubleshooting feature that helps detect and resolve issues with Bell's Internet, Fibe TV, and Home phone services. It can identify problems, optimize settings, etc.

Fibe TV: troubleshooting tools, virtual repair tool and support

If you continue to have problems after completing these steps, you will need to contact Bell Fibe TV tech support. They will need to do further in-depth receiver testing. Please call: 1 866 797-8686

Take care.

[BellNick]

Hi there @Rock017 
Thank you for your post.
We wanted to check in to see if you're still experiencing issues with the Prime Video app on your receiver? If so, can you please attempt to reboot your receiver and let us know how it goes?
Looking forward to hearing back.

[Chad3]

I have the exact same problem and like you described above, there is no way to download the app or uninstall the app or go to Google play that option doesn’t exist on the box. I’ve even gotten a new box and the same thing happens and Bell has no clue how to fix this. I called tech-support and first of all if they could even understand what I’m saying, they have no clue what I’m talking about. They keep telling me the same thing just delete it and then reinstall them like that’s not an option on the box. I’m not using the app. I’m using the box. Not sure if you’re able to get it to work but if so, please let me know

[WelshTerrier]

Good Day.

If you are using the app on the VIP5662w, Prime Video is built in the software / firmware for that specific receiver.

I can only offer up the following suggestions:

1. Have you tried to do a full power off on your PVR by unplugging it from the power source? If not, please do so. This will reset the receiver and clear the memory.
2. After completing the earlier receiver reboot, check to see if this makes a difference. If there is no change, please reboot your modem, by doing a full power by unplugging the power source, waiting 30 seconds and plugging your modem back in.

If your problem persists, please contact Bell Fibe TV Tech support and inform of the steps you have taken, the hardware you are using and ask them to elevate the issue & to provide you with a ticket number.

Please let us know.

Take care.