Can I recover deleted recordings from HDPVR?

[Ck]

Hello, 

Has anyone an idea how I can retrieve my 88 pvr recordings after a PVR update to 4k? The Bell technician told me everything is stored on "Bell's cloud" which I learned is non existent .

Called Bell support 3 times but they all claimed the recordings are stored on the PVR directly and there's no way to get them back.

Read on the Internet though that Bell stores them for 45 days on their servers???

Thanks

[DTA]

I'm not sure if I can recover all of the 144 movies, TV episodes, and those one-time broadcasts that can't likely ever be rebroadcasted or seen on You Tube. I had a feeling that things that were important to me should be rerecorded from the PVR to a DVD recorder. I was with Rogers many years and switched to Bell when I thought the service I was paying for wasn't worth what I paid. I hope I don't have to end up doing something like that again. 

[WelshTerrier]

Good day.

Which receiver do you have? VIP5662w HD PVR or VIP7802?

If you have a VIP 5662w HD PVR & it is replaced, all of your recordings are permanently lost.

There is nothing you can do to save any of your settings. If you have access to your Favourite or  Menu settings, you can record them for ease of use in setting up your replacement.

You will not loose any information that you have stored in your PVR Series settings & that you have scheduled to record in the future.

You will need to set up most items in your Menu > Settings. E.g. Customize Guide, Favourites, audio & visual,  parental controls, etc. 

The VIP 7802 box stores it's recordings on the Cloud PVR. These will not be lost unless you choose to delete them or the storage time & capacity storage space limits have reached their maximum.

Thank you for posting your question.

Take care.