Can I recover deleted recordings from HDPVR?

Ck
Contributor

Hello, 

Has anyone an idea how I can retrieve my 88 pvr recordings after a PVR update to 4k? The Bell technician told me everything is stored on "Bell's cloud" which I learned is non existent .

Called Bell support 3 times but they all claimed the recordings are stored on the PVR directly and there's no way to get them back.

Read on the Internet though that Bell stores them for 45 days on their servers???

Thanks

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3 helpful replies

Accepted Solutions

BellPatricia
Moderator

Hey @Ck, Welcome to the Community and thanks for your post!

I know how frustrating it can be to lose saved recordings.

All recordings are saved on the HDD within the PVR. You may still be able to access any recordings from the older PVR on your FibeTV app for about 24hrs after changing PVRs though.

- Patricia

 

 

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WelshTerrier
Community All-Star
Community All-Star

Good Day.

Sorry., once it is deleted, it is gone. You can not retrieve a permanently deleted recording. Recordings will remain available for 60 days, just as long as you do not delete them yourself!

As you mentioned in your question, you accidently deleted the recording. There is no trash bin to recover this recording from.

Thank you for reaching out to the Bell Community Forum.

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

View reply in original post

Good Day & Welcome to the Bell Community Forum.

Unfortunately that is correct. There is no way to recover recordings that are stored on any Bell Fibe PVR if the equipment is changed out or replaced. The VIP7802 Fibe box will store recordings on the Cloud PVR for 60 days.

Assuming you have the storage space, you can download & access recordings from the PVR for off line viewing with the Fibe TV app. You would not be able to keep them for perpetuity as they are only available for 60 days after which they expire.

I am not aware of any method on Bell Fibe that would enable you to re-record downloaded recordings from your mobile device.

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

View reply in original post

31 REPLIES 31

BellPatricia
Moderator

Hey @Ck, Welcome to the Community and thanks for your post!

I know how frustrating it can be to lose saved recordings.

All recordings are saved on the HDD within the PVR. You may still be able to access any recordings from the older PVR on your FibeTV app for about 24hrs after changing PVRs though.

- Patricia

 

 

We accidentally deleted all of our recordings on our PVR. Can we recover them?

Wakka197
Valued Contributor

I don’t think you can . I did same thing and it was gone . I protect my pvr recordings so I don’t lose them . I know it's not fun

Thanks Wakka197 but I'm thinking I wasn't all that clear with what happened.  We lost all of our recordings at once, even the ones that we had protected (about 75% of them were protected).  I'm not sure how this would even be possible without there being some sort of warning popping up saying "are you sure you want to delete everything on your PVR?".  Also a bit stumped as to how Bell cannot have something like this in their FAQ, we certainly can't be the only people to have done this

AlexS
Expert Contributor II

may I ask wdym by "protect"?

Wakka197
Valued Contributor

Wow man that sounds something wrong with the box . Usally when you deleted it one at a time . But sounds like error or something casue that I have never heard of . Have you contacted bell directly . 

Wakka197
Valued Contributor

Protected is when recording you check so when your pvr hard drive full it does not automatically  get rid of it . 

AlexS
Expert Contributor II

Can u recall where did u learn that Bell saves recordings on its servers for 45 days?

I’m switching over to the Fibe optic.  I have a bunch of shows taped on my current PVR.  Will I lose them when it’s flipped over?

So basically I’m gonna lose everything..why can’t they figure out how to save them!  Bummer.

Anyone know of any way to archive/backup recordings from a 2262 so that they can be viewed on an updated 2262?

I was forced to upgrade so that the PRV would connect through the VAP wireless to the new Hub.

Or backup the recordings to an external drive?

Thanks, 

Snicker
Contributor

Can I retrieve accidentally deleted pvr recordings ( satellite)

PJRL
Contributor

Was watching a recorded show, and it froze around 9:09, and wouldn't work. Started again, same thing. So, I just did a reboot, and it looks like it did an update...and now my recordings are gone. This is absolute garbage, and I am so fed up of this.

4k pvr reciever died, will saved content dissappear?

I have a new reciever comming, when I connect it will I still have access to all my saved shows?