Channels won't load: Fibe TV App on Hisense Google TV

[Geoff9]

The Fibe TV App on my Hisense Google TV is not loading any streams.  The App opens with no issues and I can see the channel guide and everything works, but when you select something to play - It flash a black screen for a couple of seconds and then goes back to the selection screen.  This has worked with no issues for the last year and everything else works fine.  YouTube, Netflix, Disney, Plex, all load and work fine to watch anything with no issues

I have uninstall and reinstalled - cleared cache - I have done just about everything short of resetting the TV to factory defaults - oh and the TV is connected by ethernet and not Wifi

Anyone know if their are logs that can be generated or accessed to see if something is crashing?

I am pretty good with most tech stuff, but this has me stumped

Anyone see this before and have a suggestion?

[Frank77]

I agree i have different Google TV and the hisense is the only one i am having issues with 

[BellNick]

Hi @Frank77 
We'd like to investigate into this closer and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[BellNick]

Hi there @Binks905 
Thank you for your post and welcome to the Community.
Are you able to share the model number of television you have?
Can you share which firmware / software version your television is on?
Is the Fibe TV app up to date with the latest version?
Looking forward to hearing back.

[pasta88]

Same problem here. Started with the last app update. All these suggestions, which amount to “turn it off and on again” are not helpful. Bell needs to fix the app, or I gotta look elsewhere soon.

[Geoff9]

I have pretty much given up getting this working and everything points to an issue with the Bell AP, as everything else works fine.

I have a 75" U68KM, and like one of the other posters it started happening after the latest ap update.  I can go into the SportsNet AP and use my bell creds and get the Jays's game to stream no problem.  Go to the Bell AP and try to watch it and it will not load.  I have updated everything and I have even reset the TV to factory defaults and reinstalled everything and still it will not load and content selected

I called Bell and opened a ticket and they updated the modem and ran test and said they would call back if they find anything - crickets since

[dks]

Thank you for your comments. You are correct. There are limitations on the Fibe TV app. It is compatible with Apple TV 4K, Amazon Fire TV Stick (Basic Edition or higher), Android TV devices (Sony Android TVs, NVIDIA, Xiaomi Mi Box) and Google Chromecast (1st, 2nd, 3rd gen. or Ultra) as indicated here. Devices not listed are not currently supported by the app. A Bell Fibe internet connection with Unlimited data is also required. I can't comment on when or if Bell will update the app, as that is not information Bell provides. 

[pasta88]

Sad if so, as it worked until an August update which basically screws existing customers. Looks like cancellation time.

[Mandor]

that is incorrect

I have a Sony Google TV and am experiencing the same issue since the last update.

works fine on my cellphone and I can cast

TV is up to date and I tried resetting / clearing all multiple times

the update broke it

[BellNick]

Hi @Geoff9 @Mandor @pasta88 @Binks905 
Thank you for your posts.
We'd like to gather some further information and investigate into this closer and have sent you each a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[Nkm88]

Can you please message me as well. Same issue as others as I previously posted, same answers as others as well 

[dks]

With respect, it does not work on my Sony Bravia TV either. I simply quoted Bell’s own information. To use the Fibe app on my Sony TV I went to an Amazon Firestick, as it is free with my Amazon Prime subscription. The Firestick was bought on sale for around $20. 

[BellNick]

Hi @Nkm88 @dks 
I've sent you both a private message as well to gather some further information.

[Cinsug]

I have same issue with Hisense TV as well as soon as I click on a channel, it goes black and then goes back to the guide won’t load the channel

[Cinsug · Accepted solution]

Try resetting your TV I did that and then the bell app worked again