Crave saying "subscription required"

[Maxima92]

I use to have Crave. But when I tried to log on it said get a subscription. As far as I know that I am stilling paying for crave. Everytime I contact Crave or Bell they explain to me how to log on like I am a idiot. Maybe the simple thing to do is just to cancel Bell altogether I don't know.

[AlexS]

Did u clear the cache of ur web browser. I never had any similar problem with crave’s Android & iOS apps.

[BellPatricia · Accepted solution]

Hi @Maxima92. Welcome to the Community.

If you can share with @AlexS and the Community where and how you are logging in to Crave TV we'll all be better able to assist. Do you have a subscription to Crave through Bell TV/Mobility or did you sign up with Crave directly?

In the meantime check out our support page: What is Crave™ and how do I use it?

We've also found the below on Crave.ca for you:

• Getting Started
• How do I access a Crave subscription from a mobility provider?
• How to make changes to a Crave subscription from Bell Mobility

Thanks! 🙂

@BellPatricia 

[AJ33]

I have a crave subscription with my cell phone. When I login with myBell account, it says I don't have one link with my account?

[WelshTerrier]

How to Link Accounts in MyBell

You will need to complete the following steps if you wish to link your accounts in MyBell.

If you are adding a service, such as TV, Internet, Home phone, etc., to MyBell & wish to set it up for One Bill you will link these services, in your MyBell account.

To do so, open any web browser & Login to your MyBell account.

Next, go to the following link & follow the steps as shown for linking your accounts in MyBell:

How to add another account to MyBell

Follow these steps for each of the service you wish to link to MyBell. Once completed, you will be able to view all of your services & pay all of your accounts from one location using One Bill. You will also be able set up method of payment, auto billing payment, look at your history, account information, etc.

Crave TV

I have also attached the following links from Crave.ca to better assist in logging in to Crave TV

• Getting Started - 6 ITEMS
• How do I access a Crave subscription from a mobility provider?
• How to make changes to a Crave subscription from Bell Mobility

[CRwathcher]

I have crave with my bell satellite, but it says i need a subscription to watch on my phone. 

[WelshTerrier · Accepted solution]

How do I sign into Crave?

Sign in on the app:

1. Go to your device’s app store and search for the Crave app.
2. Download and install the app.
3. Open the app and click on ‘Sign in’.

Sign in on the website:

1. Open your preferred browser.
2. Go to https://www.crave.ca/en

If you subscribe through a TV service provider (e.g. Bell TV,): Click on I'm a TV subscriber. If you don’t see your provider, try clicking on the magnifying glass at the top of the window and search for your provider.

To watch Crave from your mobile device or tablet, simply download the Crave app. These are the minimum device requirements.

• Android tablets and smartphones running version 7.0+
• iPad, iPod and iPhone running iOS 13+ with AirPlay
• Windows tablets and smartphones running version 8.1

If you are experiencing technical or playback issues, such as those listed below, please contact Crave™ at help@crave.ca or 1 888 272-8388.

• Unable to download the application or access the website
• Unable to access login screen
• Incompatible device
• Unable to view video
• Video quality issues
• Player functions are not working
• Browser and OS issues
• Parental control issues

View frequently asked questions about Crave

Crave and how do I use it?

https://support.bell.ca/tv/channels/what-is-cravetv-and-how-do-i-use-it?step=5#step5

[SK2]

I recently bought a mobile plan that also brings a crave subscription. I have tried logging into crave but it says my mobile plan doesn’t have a subscription linked with it. I’m not sure how to activate the account or what to do here. Could anyone help me out here?

[WelshTerrier]

Good day.

The Bell Community Forum is a true peer-to-peer community space. As such; we do not have access to your account & billing details. Have you contacted Bell Mobility?

Have you verified that the mobility plan you purchase qualifies for the promotion? This promotion is available with eligible unlimited Ultimate plans for smartphones. Other types of plans and devices (tablets, smartwatches, etc.) are not eligible for this promotion.

If you signed up for one of the Bell Mobility Ultimate plans, you should have received an email or text message with information on how to link your Bell Mobility phone number to a new or existing Crave account.

Did you receive this email from Bell Mobility? Have you checked your junk folder for this email? If you have not received this email, you need to call Bell Mobility Customer service at: 1 800 667-0123 or dial *611 from any Bell mobile device.

You can contact Crave at help@crave.ca or at 1-888-CRAVE88 (272-8388).

Crave Mobile Offer | Promotions | Bell Mobility

Take care.

[Kittiara]

I got crave when switching to bell mobility.  I can only seem to watch it through a web browser on my PC.

my bell account shows i have the crave with adds, crave shows my bell mobility account linked.

on my phone when i try and sign in to the crave app using sign in through provider, it says i dont have a tv sub linked to my account.

when i try and login through my google tv using bell as the provider i scan the QR code, choose bell on my phone, login using my bell creds, and i get i dont have a tv sub linked to my account.

I do also have bell fibre internet, and used to have crave free for a couple months, but cancelled it.  thinking maybe it was old cashed creds i cleared cookies stopped the apps reinstalled etc on both the tv and phone.

Still nothing.  IT's not seeing the free crave on anyting other than a web browser login.  everything else says i dont have an active tv sub to use it.

[BellKris · Accepted solution]

Good morning, @Kittiara. Welcome to the Bell Community, and thanks for your post.

To make sure, have you gone through the appropriate steps to link your Bell Mobility account to your Crave account? Double check with the following:

1. Go to crave.ca/link/bell-mobility
2. If you already have a Crave account, sign in using your existing credentials. For users new to Crave, create an account by providing an email address and password.
3. Link your Crave account to your Bell Mobility phone number.
4. Enter the one-time verification code that will be sent to your Bell Mobility phone number via SMS.
5. Follow the instructions from there to complete linking your Bell Mobility and Crave accounts.

Just to be extra sure, double check your Crave account settings for what exact account is linked. If it's still an older home services account, either internet or TV, make sure to remove that. If there's already a Bell Mobility account, try removing it and following the prior instructions in case there was a prior technical issue when linking.

If the issue persists, please take a screenshot of what you're seeing on your phone when attempting to log in, as well as what you're seeing when trying to log in through your Google device, and share with the Community for further assistance.

Looking forward to hearing back from you. Best wishes.

[User0567]

My mobility plan came with crave basic but I can’t figure out how to get connected to it. Anyone know the solution to this?? Or do I just have to wait a couple days until it goes through? I keep getting an error saying v I’m not subscribed to any bell tv service when I try to log in using MyBell credentials. 
thanks. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Thank you for reaching out to the Bell Community Forum.

This is a peer-to-peer website. As such, we do not have access to your mobility account and billing records. Please refer to the following details.

1. This offer is only available when you subscribe to a new eligible unlimited Ultimate plan. For more information about Crave through Bell Mobility, please visit bell.ca/cravemobility. (Please refer to the FAQs for further Crave access information.)
2. If you qualify, you will receive an email or text message with information on how to link your Bell Mobility mobile phone number to a new or existing Crave account.
3. Once you have successfully linked your Crave and Bell Mobility accounts, you can start enjoying on-demand access to HBO, Max and more.

Crave Mobile Offer | Promotions - FAQ | Bell Mobility

For further information & assistance please contact Bell Mobility Customer Service at: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.

[MCoop]

I have access to Crave and HBO through my Bell Fibe internet package and the basic TV package. I have downloaded the Crave app on my Roku tv but when I try to log into the app using my Bell subscription credientials it says I don’t have a subscription. I have had this subs for years and did not have an issue logging into this way before. Has something changed? 
Also, when I tried to to AirPlay a Crave show from my iPhone to the Roku, I am getting a message that function is not available. 
I’m sure I’ve been able to webcast Crave shows to my TV before. 
Please help. 

[WelshTerrier]

Good Day.

Which Fibe TV App package do you subscribe to Standard or Premium?  Do you subscribe to Crave Basic or Premium? Is your Crave package linked to your Bell Mobility account as part of a 2yr. promotion?

Currently, Roku devices, PlayStation 4 & 5 and casting with AirPlay are not available on ad-supported Crave plans. 

Please reconfirm that you have an active Crave subscription linked to your Fibe TV App subscription. Login to you MyBell account. Select > TV. Select > View channel line-up. Your Crave subscription will be listed in the Additional packages section. If it is not listed, then you can add or modify your Crave subscription by selecting > Modify channels.

If you have an active Crave subscription with Bell, you will be able to download the Crave app from the Roku store. Do you have a qualifying Crave subscription? To activate your Crave subscription with Bell, select the ‘Sign In’ button in the Account Management section. If you have a subscription with Bell, select the option to Sign in through TV provider. You will be presented with an activation code. go to crave.ca/roku on your web or mobile browser and enter the code.

Which devices can I watch Crave on?

Take care.