Error code 004 on Satellite receiver model 6500

[Bricker1986]

Got a new replacement reciever and when I turn it on and try to setup it only goes to 40 % then gives code 004

[BellPatricia]

Good day @Shenry1,

Welcome to the Bell Community.

Are you still getting error 004 after trying the suggestions posted in the thread above?

Keep the Community posted.

- Patricia

[Ackiep]

Also getting the same error. I have searched the thread and found no suggestions on how to remedy this. 

[Ackiep]

It is only the 6500 received I’m having problems with. It gets to 40% of the setup and then says it cannot be completed.

[BellPatricia]

Hey there @Ackiep,

Welcome to the Bell Community, and thanks for your post.

We would like to dig into this a bit deeper with you, and have reached via PM. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

[Roberta]

Got a new replacement reciever and when I turn it on and try to setup it only goes to 40 % then gives code 004

[BellPatricia]

Good afternoon @Roberta,

Thank you for reaching out to the Bell Community.

Are you still having trouble when setting up your replacement receiver? 

Keep us posted, if you need further help we will get in touch with you via PM right away.

- Patricia

[Shenry1]

I have the same issue

[Shenry1]

Yes still not working !!!

[BellPatricia]

Thank you for letting us know @Shenry1.

We would like to inspect this further, and have sent you a private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

[krustyb]

I am also having this same issue with a new 6500 receiver provided by Bell.  Whenever I try to run the setup it gets to 40% and then quits with an error 004.  I have contacted support multiple times.  First they sent a replacement smart card, which made no difference.  After that I called back and was told they would return my call in 24 hours, but no one called.

[BellPatricia]

Hi there @krustyb,
Welcome to the Bell Community, and thank you for posting.

As suggested above, this may be an issue related to your multi-dish switch.

We'd like to take a closer look, and have sent you a private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

[Sean12]

I’m having the same issue tried another receiver and the same issue any way to fix this error?

[BellPatricia]

Good morning @Sean12, 

Welcome to the Bell Community, and thanks for your post.

Can you share what type of receiver you're using?

If you are still having trouble we would like to take a closer look. We've sent you a quick private message.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

[Sean12 · Accepted solution]

My dad called and they told us to take card out and put back in and that fixed it.  

[BellPatricia]

Thanks very much for the update @Sean12. Glad to hear that your service is working now 🙂

- Patricia