Fibe TV App - Error 1009n/2

[Angelgirl]

I get error 1009n/2 when I choose to play a live tv show on my ipad

I have reinstalled app and it still gives me the same error

[Phones]

I use the Bell Fibe TV app on my iPad and it works mostly OK.  However the channels above 3000 often do not work properly.  Either they do not load with error 1009n/2 or they stream for a few minutes and then freeze.  All channels below 3000 give no problems.  Anyone know anything about this?

[BellNick]

Hi there @Phones 
Thank you for your post and welcome to the Community.
We wanted to check in to see if you had a moment to review the thread?
Do you have any VPN or Anti-Virus installed on your iPad and if yes, have you attempted to remove / disable them to see if the issue persists?
Looking forward to hearing back.

[Phones]

I have no anti-virus and no VPN on my iPad.  I followed the suggestions in this thread but no luck.

It doesn’t matter how far I am from the Hub nor whether I use the 2.4 or 5.0 connection.

The situation is the same on my iPhone and also the same when using either the app or the website at tv.bell.ca

[PierreRanger]

Same thing here but on apple tv.  It started about 2 weeks ago.   

[Phones]

I just tried to watch channel 3003 on my TV.  The error message states that I can only watch this channel on the app.  But I cannot watch it on the app!  Is there some obscure setting to adjust in the Hub (modem)?

[Phones]

Since I cannot even watch these channels over the net on tv.bell.ca on my iPad, I decided to try using my laptop (MacBook Air). I can log into tv.bell.ca and watch these channels OK on my laptop via the home wifi.  This suggests to me that the issue lies somewhere in my iPad.

[WelshTerrier]

Good Day.

If you try to login to Fibe Tv using any web browser, Safari, Edge, etc., you will get the following message: " To enjoy your TV service on your mobile device, download the Fibe TV app now."

Depending on your iPad model, when using the Fibe TV app, you may experience issues initially with a loading error (1009n/2) on some of the 3000 - 3500 bonus channels. You may also experience a countdown timer delay screen indicating "Programming will resume shortly" If you encounter either of these, you can the exit the channel & select > Play to resume or wait for the guide to refresh & update to the next scheduled program.

Take care.

[PierreRanger]

I guess it’s time the call Bell and tell them we are gonna cancel the fibe tv subscription.  We can’t watch it anyway.   Let’s see if they ignore us then.  

[PierreRanger]

Doing that will work for about 1 minute and the the streaming pause and gives an error 

[WelshTerrier · Accepted solution]

Good Day.

@PierreRanger @Phones Thank you for your reply. You are correct.

I have experienced this same issue with the Bonus Channels in the 3000 - 3500 channel group using the Fibe TV app on an iPad Air 11-inch & iPhone 16 Pro Max. The remaining channels are okay.

This issue has now been flagged and being looked at by the Bell back-office team. I did not experience any issues with these same channels on my computer & laptop.

Take care.

[PierreRanger · Accepted solution]

I talked to bell support this morning and the issue has been sent to support.  They will get back to me

[Phones]

We all seem to be having this problem with iPhones and iPads but not Apple laptops.  Has anyone experienced this issue with Android devices?

[BellNick]

Hi all,
We are aware of an issue with the FAST Channels (channel 3000+) providing an error when attempting to watch and it's currently being investigated. Once we have further information to provide we will update the thread.

[PierreRanger]

It’s now fixed!  Now I can watch all corner gas episodes. 😛

[WelshTerrier]

Good Day.

@PierreRanger @Phones Thank you for your patience & understanding.

This issue has now been resolved by the Bell back-office team. I verified all of the 3000 - 3500 channel group last evening using the Fibe TV app on an iPad Air 11-inch & iPhone 16 Pro Max.

All of these channels tested okay.

Take care.