Fibe TV HDPVR recordings disappear immediately after being recorded

[DougC_B]

My Bell Fibe is no longer keeping my recordings.  As a test I did a live record and right after it shows as complete it disappears from my recordings list.  I've tried various combinations including 'keep till I delete' but to no avail.  It shows up in My Recent Recordings while it is recording but the just disappears upon completion.  I've power cycled the PVR to no avail.  My space available shows only 15% used so that's not the issue... Help!

[AlexS]

How come? Alt tv & Fibe tv app pack users can’t time-shift anything except the 1.5h buffer from the time you tuned in. How did you get storage with none-dvr plans?

[DEES]

I have a DVR but I chose not to use it because I can't get a good Bell signal in our condo from the modem to the DVR.

[BellPatricia · Accepted solution]

Hey @DEES. 
Thank you for reaching out to the Bell Community.

Can you clarify what type of receiver you have?
It sounds like your TV receiver is not turned on at all. If the receiver is not turned on/plugged in (with an exception of the Fibe TV Box 7802), any recordings on the app will auto delete after 24 hours.

Have a nice day 🙂
- Patricia

[Perkev30]

All my recordings have disappeared from my PVR and it says that there are no recording’s registered, eventhough I see them.  Plus it says that there is no more recording space available.

[dks]

Is this on Fibe TV or Bell Satellite? If it is the latter, I have experienced similar issues with recent software upgrades. You can try a full reboot to see if that resolves things. Hold the power button on the receiver down for 5 seconds and the received will reboot. 

[JS5]

Has there been an actual fix for any of these issues? I am using the Bell Fibe TV app on my Apple TV box and I am experiencing 2 issues: first issue recent recordings are being deleted automatically even though I have it set to only be deleted when I ask. Second issue. I am trying to clean up what recordings I have saved. I delete the entire series and then randomly the recordings show up again. 

I have closed down the app and restarted it, I have made sure the app is updated, I have made sure my Apple TV box is updated and I have restarted my Apple TV. 

is there a resolution for these issues? This post has started years ago. 

[BellPatricia]

Hi there @JS5,

Welcome to the Bell Community 🙂

Can you clarify which TV receiver you have as well. and if you able to see the recordings on your receiver when you check?

Both scenarios you've described can occur if the set top box is turned off. This can be resolved by ensuring your equipment is on, and also by rebooting the receiver and modem. 

Let the Community know if you have any other questions.

- Patricia

[gk850]

Last week or so when I delete recording on iPad it first disappears as before but then when you reopen the app, the deleted recordings are still there. I tried the same on Apple TV app and the same result.  Deleting on the Fibe box itself does work.  Can you please fix this?

[BellPatricia]

Hey @gk850,

Welcome to the Bell Community.

Which TV receiver and modem do you have?

Please check out our reply here where we provide more information on why that could happen, and how to resolve.

Let the Community know if you still need any help.

- Patricia

[gk850]

Arris Model VIP5662W

[BellPatricia]

Hey there @gk850,

Thanks for confirming which receiver you have.

Did you follow the tips that we posted above to help resolve this? Please ensure your receiver is on so that the recordings properly sync in the Bell Fibe TV app.

If the receiver is on and working as expected we recommend that you reboot the receiver and modem by unplugging both from the power source for around one minute.

Let the Community know if you need any more help.

- Patricia

[gk850 · Accepted solution]

I unplugged & replugged the receiver.  It appears this helped & the recordings are again being deleted permanently when I do it on my iPad app.

Thanks for the help!

[Gramma]

Bell Fibe recording of a live TV programme disappears. Where do I find it?

[WelshTerrier]

Good Day.

Can you please share some further information? Please describe the problem. What is it you are doing & what are you wanting to do? Can you tell me which receiver & device you are using. Live TV recordings are stored & can be accessed by selecting the PVR button on your remote.

I have included four links to web pages that will assist you. Please select the Change button & choose the remote control that you are using to access Bell Fibe TV. Now select > Step-by-step tutorials. This will open up another screen that will display Support sub-category tutorials. Simple choose a topic & you will be guided through the steps.

Bluetooth® Slim: User guide and Support from Bell Fibe TV

Slim: User guide and Support from Bell Fibe TV

Using your Fibe TV Voice Remote : Using the Voice Remote (bell.ca)

Fibe TV Voice Remote (bell.ca)

Take care.

[Sonic Engineer]

For about a year now my Bell Fibe randomly loses recordings. Last night I watched 5 minutes of Top Chef from the previous night. When I came back to finish watching this morning it was mysteriously gone.  This happens over and over with no rhyme or reason.  The other problem is that I can delete shows that I've watched. Come back the next day and they are no longer deleted.  I've contacted Bell multiple times. They've replaced my PVR had me reboot the PVR and the modem numerous times and nothing seems to work.  We mainly watch TV using Google TV or the Amazon Firestick so almost all our interaction is in the Bell App.  PVR has 90% of it's space available and shows are set to not delete ever.. yet they do.  I've literally spent hours and hours with Bell tech support getting the same excuses and platitudes about how sorry they are for wasting my time.

Pretty much at my wits end here.