Fibe TV HDPVR recordings disappear immediately after being recorded

[DougC_B]

My Bell Fibe is no longer keeping my recordings.  As a test I did a live record and right after it shows as complete it disappears from my recordings list.  I've tried various combinations including 'keep till I delete' but to no avail.  It shows up in My Recent Recordings while it is recording but the just disappears upon completion.  I've power cycled the PVR to no avail.  My space available shows only 15% used so that's not the issue... Help!

[DEES]

For the past month my recordings have been automatically deleting after 24 hours. I have reset the recordings to ensure they are not deleted until I erase. Currently, 0% of storage has been used because all recordings automatically delete. I am using the Bell Fibe App. Has anyone else encountered this problem?

[AlexS]

If it’s an old 4K dvr, ask for a replacement.

[DEES]

I do not have a DVR. I am using the Bell Fibe App. 

[AlexS]

How come? Alt tv & Fibe tv app pack users can’t time-shift anything except the 1.5h buffer from the time you tuned in. How did you get storage with none-dvr plans?

[DEES]

I have a DVR but I chose not to use it because I can't get a good Bell signal in our condo from the modem to the DVR.

[BellPatricia · Accepted solution]

Hey @DEES. 
Thank you for reaching out to the Bell Community.

Can you clarify what type of receiver you have?
It sounds like your TV receiver is not turned on at all. If the receiver is not turned on/plugged in (with an exception of the Fibe TV Box 7802), any recordings on the app will auto delete after 24 hours.

Have a nice day 🙂
- Patricia

[Querious]

Suddenly I can still record shows on tv with the red dot etc. But when i go to view the shows they are not on the list of recordings

[BellPatricia]

Hi @Querious,

Welcome to the Bell Community.

Which receiver are you using, and are the recordings not visible on all of the receivers in your home?

Can you check to see how much free storage is available on your receiver? Also ensure that the recordings are set to be saved until you delete them.

Keep the Community posted.

- Patricia

[Perkev30]

All my recordings have disappeared from my PVR and it says that there are no recording’s registered, eventhough I see them.  Plus it says that there is no more recording space available.

[dks]

Is this on Fibe TV or Bell Satellite? If it is the latter, I have experienced similar issues with recent software upgrades. You can try a full reboot to see if that resolves things. Hold the power button on the receiver down for 5 seconds and the received will reboot. 

[Laserderm]

I can see pvr recording the show but once it’s completed it’s deleted from pvr.  Started this week. Any help appreciated.  Storage is at 45%

[BellPatricia]

Hey there @Laserderm,

Thanks for reaching out to the Bell Community.

Can you confirm which type of TV receiver you have? Are the recordings showing up on other receivers in your home? 

Please try rebooting your equipment, and let the Community know if you are still having trouble.

- Patricia

[JS5]

Has there been an actual fix for any of these issues? I am using the Bell Fibe TV app on my Apple TV box and I am experiencing 2 issues: first issue recent recordings are being deleted automatically even though I have it set to only be deleted when I ask. Second issue. I am trying to clean up what recordings I have saved. I delete the entire series and then randomly the recordings show up again. 

I have closed down the app and restarted it, I have made sure the app is updated, I have made sure my Apple TV box is updated and I have restarted my Apple TV. 

is there a resolution for these issues? This post has started years ago. 

[BellPatricia]

Hi there @JS5,

Welcome to the Bell Community 🙂

Can you clarify which TV receiver you have as well. and if you able to see the recordings on your receiver when you check?

Both scenarios you've described can occur if the set top box is turned off. This can be resolved by ensuring your equipment is on, and also by rebooting the receiver and modem. 

Let the Community know if you have any other questions.

- Patricia

[gk850]

Last week or so when I delete recording on iPad it first disappears as before but then when you reopen the app, the deleted recordings are still there. I tried the same on Apple TV app and the same result.  Deleting on the Fibe box itself does work.  Can you please fix this?