Fibe TV box says 'press select to begin watching TV', but select does nothing.

[Angus52]

My fibe TV box was activated and said 'press select to begin watching TV' (light is green), but select does nothing?

It reaches the point where it should let us watch TV, but it won't let me proceed from the 'press select to begin watching'.

What do I do  now? 7802 box.

[BellPatricia · Accepted solution]

Hey there @Angus,
Thanks for reaching out to the Bell Community.

Are you still having any trouble with your new receiver?
If so, let's try a few things to determine what is causing that to happen.

When you press the Guide button on your remote, does the Guide show up?
If the batteries are low the remote could be slow or unresponsive. Are you using fresh new batteries in the remote, and can you test with different batteries as well?

Restarting the receiver sometimes fixes connection issues with the remote control too. We recommend unplugging the equipment from the power outlet for around 10 seconds, then plug everything back in and check to see if you are able to watch TV.

Keep the Community posted,
- Patricia

[Angus52 · Accepted solution]

I have them all working. Unfortunately, my overwhelmed brain (had the wife to the hospital, wasn't well myself before that, now ants and mice) doesn't provide me with the problem's solution or what thing was misconfigured. 

I did restart the 7802 so maybe that did it or maybe something else was awry, but I can't say what. 

Thank you for your suggestions. I think they probably work in most situations.

Now, if you can fix hardware, relocate the mute button nearer to the 4-way rocker where my thumb usually sits instead of having to go to the top of the remote to mute....  🙂    (I'm kidding, I know I'm stuck with that)