Fibe TV error code 302

[PatrickD]

Hi all, I have my Bell Giga Hub working using PPPoE and my own router, but now the FibeTV box doesn't connect.  The apps work (Netflix, amazon, etc) so it does have an internet connection.  Message on the screen says Fibe TV unavailable, error 302.  Wondering if anyone else has experienced this before I call them and wait in their queue.

[BellPatricia]

Hi @Guywhocooks,

Welcome to the Bell Community, and thanks for reaching out 🙂

Can you share the make and model of your TV receiver, and if this is affecting more than one receiver in your home?

As @BellNick suggests here when Error 302 occurs the connection to the media room has been lost. Check out their post for more information, and a tip on resolving this.

Let the Community know if you are still having any trouble.

- Patricia 

[AV123]

How did you solve it?

[Barbara]

error 302

[Ian L]

Year later still throwing error. 

I’ll save you the hour on hold to speak with tech support. 
reboot modem by unplugging. Wait 3-5mins. Plug back in. Wait for it to cycle.
Unplug your bell fibe receiver wait 1 minute plug bag in. 
still getting error 302?  Wait 24hrs for their “level 2” tech support team to fix it. 
still not working? Call back to further trouble shoot. Trouble shoot what exactly? Who knows. But if “the system” says send a technician they supposedly will. 

oh and expect no credit for your service interruption cause you know we like paying for nothing. 

[GolferWayne]

Found this post (Error 302) as I'm now approaching 40 minutes waiting on Bell Tech support, after 4 hours of outage time.  Wired connection to the HomeHub.  WiFi to phones work well, Internet (Wired as well as Fibe TV box.  I've had to boot the TV Box frequently of late.  I'm getting really "UN patient" every time the calming music (???) on the tech support line says "TY for your patience".  ARG.

[WelshTerrier]

Good Day

This error means that the receiver has lost it's wireless connection, which is generally an internet connection issue. I would recommend using an ethernet connection or moving the equipment closer to obtain a better wireless signal. Have you made any recent changes that would affect the signal between the receiver & the modem? Is your receiver enclosed or covered over? Any nearby obstructions that affect the loss of signal?

You will need to do a full power off of your receiver by unplugging it from your power source. Leave it unplugged for 20 seconds & then plug it back in. It will take 5-7 minutes to reconnect to the modem & update the Guide & connect to the Bell network.

Take care.

[BellNick]

Hi there @Ian L & @GolferWayne 
Thank you for your posts and welcome to the Community.
Are you able to share which receiver and modem models you have?
Is there any error code / message showing on your modem when you receive error 302 on your television?
Looking forward to hearing back.