How to troubleshoot or replace remote

[cv]

Hi .   My remote for fibe suddenly stopped working. When I press the power button nothing lights up. I changed to batteries twice and used the different sets in different other devices so I know the batteries work. At first when I changed the batteries the red light for Bell displayed but then stopped after a couple tries.   The remote will no longer activate the TV for fibe. 

[Monokuma · Accepted solution]

Hey CV,

If it's within the first 12 months, the remote should still be under warranty. We'd be happy to replace it.  Outside of warranty, it would be either a $30 or $50 charge (depending on the remote model), and we'd be happy to ship a new one straight to your door.  You can order them online too, and any of our agents would be happy to assist. 

Hope that helps! Have a great day!😊

[entourageguy]

your remote sounds dead. They will send a new one. But you will be charged for it.

[benaltoken]

I purchased a remote less than a year ago. Everything works fine except the button for #1 will not

[BellPatricia · Accepted solution]

Great discussion everyone 🙂

Just wanted to jump in here and add this support article that you may find helpful: Troubleshooting my Fibe TV remote

- Patricia

[JJOttawa]

Can you go to a Bell store and exchange remotes for Bell Fibe, mine is about 6-7 years old ?

How much does it cost ?

Thanks

[AlexS]

The price is probably the same as the price listed on the website. You can talk to online agents about getting one for free, after all it seems like you’ve been with Bell for 6-7 yrs.

[adelino1964]

How do I get a new remote

[WelshTerrier · Accepted solution]

You can order a replacement remote from Bell online at the following link..

Bell Fibe TV - Equipment - Remotes

Remotes | Fibe TV | Bell Canada

Bell Satellite TV - Equipment - Remotes

Remotes - Satellite TV | Bell Canada

Please refer to the model number on your device to select a compatible remote that meets your needs. Remotes are @$30.00 - $50.00 + Tax

[kittymeow]

i’ve had my tv services for a while and my remote just isn’t working. the batteries are fine. it connects. except it won’t respond. i’ll have to pull the batteries out and slip them back in and it’ll respond for a few seconds. what can i do about this? 

[WelshTerrier]

You can order a replacement remote from Bell online at the following links:

Bell Fibe TV - Equipment - Remotes

Remotes | Fibe TV | Bell Canada

Bell Satellite TV - Equipment - Remotes

Remotes - Satellite TV | Bell Canada

Please refer to the model number on your device to select a compatible remote that meets your needs. Remotes are @$30.00 - $50.00 + Tax

Thank you for reaching out to the Bell Community Forum.

Take care.

[Tipet]

I have 2 remote controls for bell fibe and the power button on both of them is not working. Everything else is fine…volume, guide, etc all working.

[BellPatricia]

Hey there @Tipet 
Welcome to the Bell Community and thank you for reaching out.

Which remotes do you have?
If after troubleshooting the buttons are still no longer responding it may be necessary to replace your remotes.

Check out the Helpful replies for some troubleshooting tips and information on how to order replacement remotes.

The Community is here for you if you have any other questions.

- Patricia 

[WelshTerrier]

Good Day.

When programming your remote to a Smart TV, you may need to go beyond the first acceptable response for muting sound. I have a Samsung Smart TV. It is also equipped to search for your provider & TV. It will offer up to you more than one remote control solution. If the first sound mute solution works but does not control the TV power, then you need to try the next one. I was on the fourth mute solution & it was then, that  my remote found the correct power on / off & mute combination for my remote, Samsung TV & Bell Fibe HD receiver to work properly.

Matching your tv remote, your model of tv & your Bell equipment is not as easy as it sounds. Try thinking beyond the box. I did …. It will work. It is like a puzzle that looks complex, has only 3 pieces & in my case there were 12 variables.

Only the right combination will work!

Take care…patience is a virtue. It is not an easy or quick process, 

[Tipet]

Hello, I have the slim remotes, one is new (to replace the old one that seemed to be malfunctioning) now the new ine has started to malfunction! I have read all the relevant feeds and have tried many things and still cannot get the power button to work. By the way they were bth fine a couple of weeks ago??